AL-Terra Bella Hillsborough 2025-06-20

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Comm unit Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Facility Name/Address: ❑Family Care Home ❑Nursing Home Terra Bella X Adult Care Home 1911 Orange Grove Rd. Hillsborough, NC 27278 Visit Date: 06/20/2025 Time spent in facility: 0 hr 45 min Arrival time: 1:20 ❑ am ❑ pm Name of person exit interview was held with: Jennifer Palmisano, Exec. Director Interview was held: ® in Person ❑ Phone ❑Admin. ❑ SIC (Supervisor in Charge) ❑ Other Staff Rep. Name& Title Committee Members Present: Kelly Kester and Karen Green-McElveen Report Completed by: Kelly Kester Number of Residents who received personal visits from committee members: 9 Resident Rights Information is clearly visible:X Yes ❑ No Ombudsman Contact Info is correct and clear) posted:X Yes ❑ No The most recent survey was readily accessible: ❑ Yes ❑ No Staffing information clearly posted: ❑ Yes ❑ No Re uired for Nursing Homes Onl Resident •file Yes Comments/Other Observations • Do the residents appear neat,clean and odor free? Y Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning Y their eyeglasses? Did you see or hear residents being encouraged to participate in their care by Y staff members? Were residents interacting with staff,other residents&visitors? Residents were sitting on a bench interacting with Y each other in the hallway. Others were also sitting on rocking chairs interacting with each other on the front porch of the facility. Did staff respond to or interact with residents who had difficulty Y communicating or making their needs known verbally? Did you observe restraints in use? N/A If so, did you ask staff about the facility's restraintpolicies? N/A Resident Living Accommodations N Comments/Other Observations 1. Did residents describe their living environment as homelike? Y One resident stated that the facility is as"home like" as she'd expect. 2. Did you notice unpleasant odors in commonly used areas? N Facility was noted to be very clean. 3. Did you see items that could cause harm or be hazardous? N 4. Did residents feel their living areas were too noisy? N 5. Does the facility accommodate smokers? Y Where? ❑ Outside only❑ Inside only❑ Both Inside/Outside 6. Were residents able to reach their call bells with ease? Y 7. Did staff answer call bells in a timely&courteous manner? Y Residents described that the staff respond in a timely If no, did you share this with the administrative staff? N/A manner. Resident • • Observations 8. Were residents asked their preferences or opinions about the Y An activity calendar was posted in a main hallway activities planned for them at the facility? outlining multiple activities each day. Multiple residents, however, stated that the activities on the calendar do not always occur. 9. Do residents have the opportunity to purchase personal items of Y their choice using their monthly needs funds? Can residents access their monthly needs funds at their N/A convenience? 10. Are residents asked their preferences about meal/snack choices? Y Residents shared that the food was good and that Are they given a choice about where they prefer to dine? Y they were given options for each meal. 11. Do residents have privacy in making and receiving hone calls? Y