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11. Did residents feel their living areas were too noisy? NO No one mentioned sound level being a <br /> problem. <br /> 12. Does the facility accommodate smokers? YES <br /> Where? X Outside only <br /> 13. Were residents able to reach their call bells with ease? YES And we observed call bells being <br /> answered. <br /> 14. Did staff answer call bells in a timely & courteous The residents seemed patient as staff <br /> manner? YES checked in with them immediately when <br /> If no, did you share this with the administrative staff? the call bell rang and attended to needs <br /> or gave them a time estimate when they <br /> could. <br /> Resident Services Yes/No/N Comments/Other Observations <br /> 15. Were residents asked their preferences or opinions YES Activities have become much more <br /> about the activities planned for them at the facility? important. Bingo is very popular. They <br /> have Bingo twice a week and can win <br /> Bingo dollars for purchases at the store <br /> which the Activity Staff opens <br /> frequently. <br /> 16. Do residents have the opportunity to purchase <br /> personal items of their choice using their monthly YES <br /> needsfunds? <br /> Can residents access their monthly needs funds at <br /> their convenience? <br /> 17. Are residents asked their preferences about YES The residents were given a choice of <br /> meal/snack choices? several options at mealtime. Some <br /> Are they given a choice about where they prefer to residents liked the food and others were <br /> dine? not satisfied. <br /> 18. Do residents have privacy in making and receiving YES <br /> phone calls? <br /> 19. Is there evidence of community involvement from YES The Activity Calendar did indicated <br /> other civic, volunteer or religious groups? community groups were participating. <br /> 20. Does the facility have a Resident's Council? YES Again we spoke with the President of <br /> Family Council? No the Resident's Council. He indicated the <br /> facility was undergoing a change and he <br /> felt good about it. It seems that he is <br /> able to get the residents to participate. <br />