FC-LiveWell @ Birchwood Lake Estates 2025-09-26

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Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Facility Name/Address: Livewell Assisted Living 6720 Pauline Drive, Chapel Hill, NC 27514 Report Completed by Visit Date: 9/26/2025 Time spent in facility: 15 minutes Arrival time: 9:00 AM Name of person exit interview was held with: Monique Shevon, Supervisor in Charge Interview was held: In Person Committee Members Present: Jackie Podger and Prakash Sista Report prepared by Prakash Sista Number of Residents who received personal visits from committee members:6 Resident Rights Information is clearly visible: Yes Ombudsman Contact Info is correct and clearly posted: Yes The most recent survey was readily accessible: (Required for Nursing Homes Only) Staffing information clearly posted: N/A Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes Residents were dressed and ready for the day. Breakfast was ongoing or just finished and 5 of 6 residents were sitting around the breakfast table. The 6th resident who was in hospice care was in her room and being fed by an aide. She was alert and cheerful and was very engaging and responsive to others. 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No Yes, the residents were complimentary about the living environment which appeared neat, well kept/clean. 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No This is a very quiet facility. No one raises their voice or has a TV or audio device turned to a high volume. 12. Does the facility accommodate smokers? Where? Outside only N/A 13. Were residents able to reach their call bells with ease? Unknown Residents were not in their rooms so hard to assess as it is a very small facility with only 6 residents, we expect this should not be a major issue. 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Unknown Did not observe it Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes Did not observe during visit, but it seemed like a well-organized residential facility with caring staff. Also the 5 residents we observed at breakfast were non-communicative and we saw no evidence of planned activities. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes Yes Assisted Living residents all eat in the dining rooms, except the one who was in hospice and confined to her room.. 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes This is a relatively remote place and we did not observe any family or community members during our visit 20. Does the facility have a Resident’s Council? Family Council? Not sure Areas of Concern Yes/No/NA Exit Summammy.ry