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<br />5 <br />Effective Date, we comply with applicable requirements to be considered PCI DSS compliant and <br />have performed the necessary steps to validate compliance with the PCI DSS. We agree to <br />supply the current status of our PCI DSS compliance program in the form of an official <br />Attestation of Compliance, which can be found at https://www.tylertech.com/about- <br />us/compliance, and in the event of any change in our status, will comply with applicable notice <br />requirements. <br /> <br />SECTION C – PROFESSIONAL SERVICES <br /> <br />1. Professional Services. We will provide you the various implementation-related services itemized in <br />the Investment Summary. <br /> <br />2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set <br />forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and <br />Payment Policy. You acknowledge that the fees stated in the Investment Summary are good-faith <br />estimates of the amount of time and materials required for your implementation. We will bill you <br />the actual fees incurred based on the in-scope services provided to you. Any discrepancies in the <br />total values set forth in the Investment Summary will be resolved by multiplying the applicable <br />hourly rate by the quoted hours. <br /> <br />3. Additional Services. The Investment Summary contains the scope of services and related costs <br />(including programming and/or interface estimates) required for the project based on our <br />understanding of the specifications you supplied. If additional work is required, or if you use or <br />request additional services, we will provide you with an addendum or change order, as applicable, <br />outlining the costs for the additional work. The price quotes in the addendum or change order will <br />be valid for thirty (30) days from the date of the quote. <br /> <br />4. Cancellation. If you cancel services less than four (4) weeks in advance (other than for Force <br />Majeure or breach by us), you will be liable for all (a) daily fees associated with cancelled <br />professional services if we are unable to reassign our personnel and (b) any non-refundable travel <br />expenses already incurred by us on your behalf. We will make all reasonable efforts to reassign <br />personnel in the event you cancel within four (4) weeks of scheduled commitments. <br /> <br />5. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent <br />with industry standards. In the event we provide services that do not conform to this warranty, we <br />will re-perform such services at no additional cost to you. <br /> <br />6. Site Access and Requirements. At no cost to us, you agree to provide us with full and free access to <br />your personnel, facilities, and equipment as may be reasonably necessary for us to provide <br />implementation services, subject to any reasonable security protocols or other written policies <br />provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us. <br /> <br />7. Background Checks. For at least the past twelve (12) years, all of our employees have undergone <br />criminal background checks prior to hire. All employees sign our confidentiality agreement and <br />security policies. <br /> <br />8. Client Assistance. You acknowledge that the implementation of the Tyler Software is a cooperative <br />process requiring the time and resources of your personnel. You agree to use all reasonable efforts <br />Docusign Envelope ID: 6FC12B63-3E9A-4FBB-9F3D-622DAFB48167