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<br />2 <br />• “Invoicing and Payment Policy” means the invoicing and payment policy. A copy of our current <br />Invoicing and Payment Policy is attached as Exhibit B. <br />• “Order Form” means an ordering document that includes a quote or investment summary and <br />specifying the items to be provided by Tyler to Client, including any addenda and supplements <br />thereto. <br />• “SaaS Fees” means the fees for the SaaS Services identified in the Investment Summary. <br />• “SaaS Services” means software as a service consisting of system administration, system <br />management, and system monitoring activities that Tyler performs for the Tyler Software, and <br />includes the right to access and use the Tyler Software, receive maintenance and support on the <br />Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and <br />archiving. SaaS Services do not include support of an operating system or hardware, support <br />outside of our normal business hours, or training, consulting or other professional services. <br />• “SLA” means the service level agreement. A copy of our current SLA is attached hereto as <br />Exhibit C. <br />• “Support Call Process” means the support call process applicable to all of our customers who <br />have licensed the Tyler Software. A copy of our current Support Call Process is attached as <br />Schedule 1 to Exhibit C. <br />• “Third Party Hardware” means the third party hardware, if any, identified in the Investment <br />Summary. <br />• “Third Party Products” means the Third Party Software and Third Party Hardware. <br />• “Third Party SaaS Services” means software as a service provided by a third party, if any, <br />identified in the Investment Summary. <br />• “Third Party Services” means the third party services, if any, identified in the Investment <br />Summary. <br />• “Third Party Software” means the third party software, if any, identified in the Investment <br />Summary. <br />• “Third Party Terms” means, if any, the end user license agreement(s) or similar terms for the <br />Third Party Products or other parties’ products or services, as applicable, and attached or <br />indicated at Exhibit D. <br />• “Tyler” means Tyler Technologies, Inc., a Delaware corporation. <br />• “Tyler Software” means our proprietary software, including any integrations, custom <br />modifications, and/or other related interfaces identified in the Investment Summary and <br />licensed by us to you through this Agreement. <br />• “we”, “us”, “our” and similar terms mean Tyler. <br />• “you” and similar terms mean Client. <br /> <br />SECTION B – SAAS SERVICES <br /> <br />1. Rights Granted. We grant to you the non-exclusive, non-assignable limited right to use the SaaS <br />Services solely for your internal business purposes for the number of Defined Users only. The Tyler <br />Software will be made available to you according to the terms of the SLA. You acknowledge that we <br />have no delivery obligations and we will not ship copies of the Tyler Software as part of the SaaS <br />Services. You may use the SaaS Services to access updates and enhancements to the Tyler Software, <br />as further described in Section C(9). The foregoing notwithstanding, to the extent we have sold you <br />perpetual licenses for Tyler Software, if and listed in the Investment Summary, for which you are <br />receiving SaaS Services, your rights to use such Tyler Software are perpetual, subject to the terms <br />Docusign Envelope ID: 6FC12B63-3E9A-4FBB-9F3D-622DAFB48167