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Revised 01/24 VENDOR EDITS v4 <br />1 <br /> [Departmental Use Only] <br /> TITLE Tyler SaaS <br /> FY 2025-2026 <br />NORTH CAROLINA <br /> TYLER SERVICES AGREEMENT <br /> <br />ORANGE COUNTY <br /> <br /> This Services Agreement (hereinafter “Agreement”), made and entered into this 27th day of <br />August, 2025, (“Effective Date”) by and between Orange County, North Carolina a political <br />subdivision of the State of North Carolina (hereinafter, the "County") and Tyler Technologies, <br />Inc, (hereinafter, the "Provider"). <br /> <br />WITNESSETH: <br /> <br /> That the County and Provider, for the consideration herein named, do hereby agree as <br />follows: <br /> <br />1. Services <br /> <br />a. Scope of Work. <br /> <br />i) This Agreement is for services to be rendered by Provider to County with respect <br />to (insert type of project): SaaS <br /> <br />ii) By executing this Agreement, the Provider represents and agrees that Provider is <br />qualified to perform and fully capable of performing and providing the services <br />required or necessary under this Agreement in a fully competent, professional and <br />timely manner. <br /> <br /> <br />iii) The services to be performed under this Agreement consist of Basic Services, as <br />described and designated in Section 3 hereof. Compensation to the Provider for <br />Basic Services under this Agreement shall be as set forth herein. <br /> <br />2. Responsibilities of the Provider <br /> <br />a. Services to be provided. The Provider shall provide the County with all services <br />required in Section 3 to satisfactorily complete the project within the time limitations set <br />forth herein and in accordance with industry standards and the services warranty set <br />forth in Section C(5) of Attachment 1. <br /> <br />b. Standard of Care. <br /> <br />i) The Provider shall exercise reasonable care and diligence in performing services <br />under this Agreement in accordance with the industry standards of this type of <br />provider practice throughout the United States and in accordance with applicable <br />federal, state and laws and regulations applicable to the performance of these <br />services. Provider is solely responsible for the professional quality, accuracy and <br />timely completion and submission of all work related to the Basic Services. <br />Docusign Envelope ID: 6FC12B63-3E9A-4FBB-9F3D-622DAFB48167