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EXHIBIT A: <br />GUIDELINES FOR EMERGENCY AFTER HOURS CALLS <br /> <br />TO THE CONTRACT BETWEEN THE TOWN AND ORANGE COUNTY FOR THE <br />PROVISION OF ANIMAL CONTROL SERVICES <br />Regular service involves an Animal Control Officer (ACO) being stationed at the Animal Services <br />Center Monday through Friday between 8:00 a.m. and 5:00 p.m. This ACO has principal <br />responsibility for enforcing the Town’s animal control ordinance within the Town limits and <br />responding to calls about stray animals and other such requests for animal services. Orange County <br />Animal Control Officers will provide emergency services outside of regular business hours (from <br />5:00 p.m. to 8:00 a.m.), Monday through Friday, and 24-hours on Saturday, Sunday and holidays. <br />These services include rabies exposures, dangerous animals, exigent animal cruelty and animals <br />in immediate need of assistance. The Town will perform “triage” of after-hours service requests <br />in accordance with guidelines jointly developed by Animal Services and the Carrboro Police <br />Department. <br />PROCEDURES FOR ORANGE COUNTY AND TOWN RESPONSE TO EMERGENCY <br />AFTER-HOURS ANIMAL CALLS <br />1. Injured Deer – A CPD officer will respond to locate and euthanize. <br />2. Owned Injured Animals – A CPD officer will respond or otherwise instruct the owner to <br />take the animal to their veterinarian or the after-hours emergency veterinary clinic to be <br />cared for or euthanized. <br />3. Neglect/Cruelty Situations – A CPD Officer will respond and make an assessment. If the <br />situation is severe, they will contact the on-call ACO for assistance. If it is not severe, they <br />shall document in an incident report. The report will be sent to the Animal Services Center <br />the next business day for investigation. <br />4. Strays – A CPD Officer will respond or otherwise instruct the caller to take the animal to <br />the Animal Services Center during business hours. <br />5. Aggressive Dogs – A CPD Officer will respond to assess and confirm the presence of the <br />reported animal. If the owner cannot be located to secure the dog, the on-call ACO shall <br />be contacted to assist in capturing the dog. <br />6. The on-call ACO will respond to any call(s) related to: Rabies Exposures; Bites to Humans; <br />Injured Strays. A response by phone, rather than in person, may be appropriate in some <br />cases. <br />7. The on-call ACO will not respond to calls regarding nuisance wildlife. Unless there is an <br />immediate issue of public safety, the on-call ACO will not respond to calls about snakes. <br />If these calls make their way through Communications, members of the public are to be <br />referred to the Animal Services webpage or asked to call Animal Services during regular <br />business hours for appropriate referral. <br />8. Night Drop – Our night drop is available for after-hours intake of stray or protective <br />custody animals. It should only be used for healthy, non-aggressive animals that can be <br />safely kenneled. A CPD officer will secure the animal in a kennel and notify the on-call <br />ACO. <br />9