Orange County NC Website
Browse       Search
Multi-modal Transportation 37 <br /> 43 Transportation Service Timeliness <br /> Afdlncrease by 1 percentage point each year the percentage of on-time pick-ups and drop-offs on <br /> route, demand response, and mobility on-demand transportation services. <br /> On-time rates are close to 100%for both Fixed Route and Demand Response services.The Transportation <br /> Department continues to explore additional ways to improve service. <br /> For Fixed Routes, "on-time" pick-ups and drop-offs have a range of+/- 5 minutes. Fixed Route service <br /> continued steady service delivery with a 99.9% on-time service in FY24 and a 99.4% in FY24-25. <br /> Demand Response service has a window of 15 minutes before a scheduled time and 10 minutes after a <br /> scheduled time to be considered on-time.The Transportation Department increased its on-time <br /> Demand Response service by 5% in FY24-25. <br /> The County considers a 15-minute average wait time for the Mobility on Demand service to be on-time. <br /> Average wait times fell from 22 minutes in FY23-24 to 19 minutes in FY24-25. <br /> On-Time Pick-Ups and Drop-Offs Mobility on Demand Average Wait Time <br /> 110 30 <br /> 100% 99% 22 <br /> Ln 100 19 <br /> �� ~ �20 <br /> Ln 15 15 <br /> `—' 0 90 -- — — — — — — — — -- <br /> 0 84% ' <br /> E 80 79% �- 10 <br /> (D <br /> c Q <br /> 0 <br /> 70 0 <br /> Baseline (FY23-24) FY24-25 Baseline (FY23-24) FY24-25 <br /> + Fixed Route Actuals <br /> + Demand Response Target <br /> Orange County Strategic Plan FY24-25 Progress Report Page 36 <br />