Orange County NC Website
4 To staff each referred case within ten working days of the authorization date specified on the service <br />authorization form provided for each client by the Department. <br />5, To staff Adult Protective Services cases within five working days of authorization, <br />6, To maintain services once staffed over the service period stipulated by the Department. <br />7. To provide consistent aide assignment over the service period stipulated by the Department. <br />8. To provide services in two-hour minimum periods of service time, as specified in the service <br />audhorization. <br />9. To provide weekly timesheets, signed by the client or responsible party, the aide, and the aide supervisor, <br />which show the allocated weekly hours and the actual billable hours, time frame of service provided, and <br />type of services provided. <br />10 To provide weekly billing reports for each client, explaining variances in schedules and variances in the <br />plan of care. If timesheets are not provided, if tasks are rrot recorded, if timesheets do not include requhed <br />signatures, or if variances in schedules and/or plans of care are not noted and explained, the corresponding <br />bills will not be paid. <br />11. To provide upon request a written analysis of services provided since the beginrring of the fiscal year, <br />including total hours of service for each client, dates of services provided to each client, and explanations <br />for any discrepancies between services requested and provided.. <br />12. To make every effort to promptly communicate by phone to the Department's Eldercare Supervisor any <br />aide changes, interruptions in aide services, or problems with clients' services. <br />13. To maintain appropriate client and personnel files at the Vendor's licensed office, and to ensure that such <br />records that fully disclose the extent of the service provided to recipients are kept for three years from the <br />first service date for each client and are available for inspection. <br />14 To make every effort to help clients understand the relationship between the Vendor and the <br />Department in providing in-home aide services to them. <br />I5. To inform clients at least the afternoon before services are expected if there is to be any change in the time <br />of duration of their services. <br />16. To under no circumstances ask clients referred to you by the Department about their economic status, or in <br />any way attempt to recmit new clients from the Department's client pool, <br />17 7o keep confidential any information about a client, which is shared by the Department or the client. Such <br />information shall be shared only among outer Department and Vendor staff who need to know in order to <br />coordinate, manage, or deliver services to the client. <br />18, To conduct a thorough assessment and create a plan of care of each client referred ,using the assessment and <br />plan of care tools provided by or approved by the Department, and to provide to the Department copies of <br />those once completed, <br />19 To provide to each client or responsible party a copy of their plan of care, a copy of their rights, and any <br />other documentation as necessary to ensure they are informed about what duties ffiey should expect the aide <br />assigned to them to perform. <br />20. To consult with Department staff prior to making referrals for other services or making changes in any <br />services provided to clients receiving service duough this agreement. <br />