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Table of Contents <br />INTRODUCTION ..............................................................................................................1 <br />Proposal Information .............................................................................................1 <br />Contact Information ..............................................................................................3 <br />CUSTOMER OVERVIEW ....................................................................................................4 <br />Executive Summary ...............................................................................................4 <br />Siemens Capabilities & Customer Commitment ......................................................5 <br />SERVICE SOLUTION .........................................................................................................6 <br />Building Services –Fire ..........................................................................................6 <br />Emergency Response Times – Fire ........................................................................10 <br />Exclusions and Clarifications ................................................................................11 <br />SERVICE IMPLEMENTATION PLAN ..................................................................................12 <br />Connectivity and Communications .......................................................................12 <br />Service Agreement Contract Characteristics..........................................................13 <br />Equipment Related Services .................................................................................14 <br />General Services ..................................................................................................15 <br />Service Team .......................................................................................................16 <br />TERMS OF SALE ............................................................................................................17 <br />Siemens Terms of Sale (STS)................................................................................17 <br />Agreement Terms for Investments .......................................................................18 <br />SIGNATURE PAGE .........................................................................................................19 <br />Signature Page ....................................................................................................19 <br />APPENDICES .................................................................................................................20 <br />Fire & Life Safety..................................................................................................20 <br />Page 2 of 20 <br />Docusign Envelope ID: 2A717C7E-B16E-4BD7-9FA9-8096E9D433A7