OTHER-2025-077-Tyler software as a service agreement

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SECTION D — THIRD PARTY PRODUCTS 1 . Third Party Hardware . We will sell , deliver, and install onsite the Third Party Hardware, if you have purchased any, for the price set forth in the Investment Summary . Those amounts are payable in accordance with our Invoicing and Payment Policy , 2 . Third Party Software . As part of the SaaS Services, you will receive access to the Third Party Software and related documentation for internal business purposes only . Your rights to the Third Party Software will be governed by the Third Party Terms . 3 . Third Party Products Warranties , 3 . 1 We are authorized by each Developer to grant access to the Third Party Software . 3 . 2 The Third Party Hardware will be new and unused , and upon payment in full , you will receive free and clear title to the Third Party Hardware . 3 . 3 You acknowledge that we are not the manufacturer of the Third Party Products . We do not warrant or guarantee the performance of the Third Party Products . However, we grant and pass through to you any warranty that we may receive from the Developer or supplier of the Third Party Products . 4 . Third Party Services . If you have purchased Third Party Services, those services will be provided independent of Tyler by such third - party at the rates set forth in the Investment Summary and in accordance with our Invoicing and Payment Policy . SECTION E - INVOICING AND PAYMENT; INVOICE DISPUTES 1 . Invoicing and Payment . We will invoice you the SaaS Fees and fees for other professional services in the Investment Summary per our Invoicing and Payment Policy, subject to Section E ( 2 ) . 2 . Invoice Disputes . If you believe any delivered software or service does not conform to the warranties in this Agreement, you will provide us with written notice within thirty ( 30 ) days of your receipt of the applicable invoice . The written notice must contain reasonable detail of the issues you contend are in dispute so that we can confirm the issue and respond to your notice with either a justification of the invoice, an adjustment to the invoice, or a proposal addressing the issues presented in your notice . We will work with you as may be necessary to develop an action plan that outlines reasonable steps to be taken by each of us to resolve any issues presented in your notice . You may withhold payment of the amount ( s ) actually in dispute, and only those amounts , until we complete the action items outlined in the plan . If we are unable to complete the action items outlined in the action plan because of your failure to complete the items agreed to be done by you , then you will remit full payment of the invoice . We reserve the right to suspend delivery of all SaaS Services, including maintenance and support services, if you fail to pay an invoice not disputed as described above within fifteen ( 15 ) days of notice of our intent to do so . ••oeeo : tyler 7