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Effective Date, we comply with applicable requirements to be considered PCI DSS compliant and <br /> have performed the necessary steps to validate compliance with the PCI DSS . We agree to <br /> supply the current status of our PCI DSS compliance program in the form of an official <br /> Attestation of Compliance, which can be found at https : //www . tylertech . com/about- <br /> us/compliance, and in the event of any change in our status, will comply with applicable notice <br /> requirements . <br /> SECTION C — PROFESSIONAL SERVICES <br /> 1 . Professional Services . We will provide you the various implementation - related services itemized in <br /> the Investment Summary , <br /> 2 . Professional Services Fees . You agree to pay us the professional services fees in the amounts set <br /> forth in the Investment Summary . Those amounts are payable in accordance with our Invoicing and <br /> Payment Policy . You acknowledge that the fees stated in the Investment Summary are good -faith <br /> estimates of the amount of time and materials required for your implementation . We will bill you <br /> the actual fees incurred based on the in -scope services provided to you . Any discrepancies in the <br /> total values set forth in the Investment Summary will be resolved by multiplying the applicable <br /> hourly rate by the quoted hours . <br /> 3 . Additional Services . The Investment Summary contains the scope of services and related costs <br /> ( including programming and/or interface estimates ) required for the project based on our <br /> understanding of the specifications you supplied . If additional work is required , or if you use or <br /> request additional services, we will provide you with an addendum or change order, as applicable , <br /> outlining the costs for the additional work . The price quotes in the addendum or change order will <br /> be valid for thirty ( 30 ) days from the date of the quote . <br /> 4 . Cancellation . If you cancel services less than four (4 ) weeks in advance ( other than for Force <br /> Majeure or breach by us ) , you will be liable for all ( a ) daily fees associated with cancelled <br /> professional services if we are unable to reassign our personnel and ( b ) any non - refundable travel <br /> expenses already incurred by us on your behalf. We will make all reasonable efforts to reassign <br /> personnel in the event you cancel within four ( 4) weeks of scheduled commitments . <br /> 5 . Services Warranty . We will perform the services in a professional , workmanlike manner, consistent <br /> with industry standards . In the event we provide services that do not conform to this warranty, we <br /> will re - perform such services at no additional cost to you . <br /> 6 . Site Access and Requirements . At no cost to us , you agree to provide us with full and free access to <br /> your personnel, facilities, and equipment as may be reasonably necessary for us to provide <br /> implementation services, subject to any reasonable security protocols or other written policies <br /> provided to us as of the Effective Date , and thereafter as mutually agreed to by you and us . <br /> 7 . Background Checks . For at least the past twelve ( 12 ) years, all of our employees have undergone <br /> criminal background checks prior to hire . All employees sign our confidentiality agreement and <br /> security policies . <br /> 8 . Client Assistance . You acknowledge that the implementation of the Tyler Software is a cooperative <br /> process requiring the time and resources of your personnel . You agree to use all reasonable efforts <br /> 0 .0: tyler <br /> 5 <br />