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information . If our SaaS Services are provided using a 3rd party data center, we will provide <br /> available compliance reports for that data center . <br /> 6 . 2 You will be hosted on shared hardware in a Tyler data center or in a third - party data center . In <br /> either event, databases containing your Data will be dedicated to you and inaccessible to our <br /> other customers . <br /> 6 . 3 Our Tyler data centers have fully- redundant telecommunications access , electrical power, and <br /> the required hardware to provide access to the Tyler Software in the event of a disaster or <br /> component failure . In the event of a data center failure , we reserve the right to employ our <br /> disaster recovery plan for resumption of the SaaS Services . In that event, we commit to a <br /> Recovery Point Objective ( " RPO " ) of 24 hours and a Recovery Time Objective ( " RTO " ) of 24 <br /> hours . RPO represents the maximum duration of time between the most recent recoverable <br /> copy of your hosted Data and subsequent data center failure . RTO represents the maximum <br /> duration of time following data center failure within which your access to the Tyler Software <br /> must be restored . <br /> 6 . 4 We conduct annual penetration testing of either the production network and/or web <br /> application to be performed . We will maintain industry standard intrusion detection and <br /> prevention systems to monitor malicious activity in the network and to log and block any such <br /> activity . We will provide you with a written or electronic record of the actions taken by us in the <br /> event that any unauthorized access to your database ( s ) is detected as a result of our security <br /> protocols . We will undertake an additional security audit, on terms and timing to be mutually <br /> agreed to by the parties, at your written request . You may not attempt to bypass or subvert <br /> security restrictions in the SaaS Services or environments related to the Tyler Software . <br /> Unauthorized attempts to access files , passwords or other confidential information , and <br /> unauthorized vulnerability and penetration test scanning of our network and systems ( hosted or <br /> otherwise ) is prohibited without the prior written approval of our IT Security Officer . <br /> 6 . 5 We test our disaster recovery plan on an annual basis . Our standard test is not client - specific . <br /> Should you request a client- specific disaster recovery test , we will work with you to schedule <br /> and execute such a test on a mutually agreeable schedule . At your written request, we will <br /> provide test results to you within a commercially reasonable timeframe after receipt of the <br /> request . <br /> 6 . 6 We will be responsible for importing back- up and verifying that you can log- in . You will be <br /> responsible for running reports and testing critical processes to verify the returned Data . <br /> 6 . 7 We provide secure Data transmission paths between each of your workstations and our servers . <br /> 6 . 8 Tyler data centers are accessible only by authorized personnel with a unique key entry . All other <br /> visitors to Tyler data centers must be signed in and accompanied by authorized personnel . <br /> Entry attempts to the data center are regularly audited by internal staff and external auditors to <br /> ensure no unauthorized access . <br /> 6 . 9 Where applicable with respect to our applications that take or process card payment data , we <br /> are responsible for the security of cardholder data that we possess, including functions relating <br /> to storing, processing, and transmitting of the cardholder data and affirm that, as of the <br /> ••:; �� tyler <br /> 4 <br />