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OTHER-2025-077-Tyler software as a service agreement
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OTHER-2025-077-Tyler software as a service agreement
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Last modified
9/8/2025 8:50:26 AM
Creation date
9/8/2025 8:47:39 AM
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BOCC
Date
9/4/2025
Meeting Type
Business
Document Type
Others
Agenda Item
8-e
Document Relationships
Agenda 09-04-2025; 12-1 - Information Item - August 26, 2025 BOCC Meeting Follow-up Actions List
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 12-2 - Information Item - Tax Collector’s Report - Numerical Analysis
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 12-3 - Information Item - Tax Collector’s Report - Measure of Enforced Collections
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 12-4 - Information Item - Tax Collector’s Report – Foreclosure Chart
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 12-5 - Information Item - Tax Assessor's Report - Releases Refunds under $100
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 12-6 - Information Item - Memorandum - Settlement Report – MDL 2804
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 12-7 - Information Item - Memorandum - Commercial Property Assessed Capital Expenditure (C-PACE) Program Overview and Potential Adoption in Orange County
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 4-a - Orange County Preparedness Month Proclamation
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 5-a - Zoning Atlas Amendment – 4809 Friends School Road, Durham, Chapel Hill Township
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 5-b - Public Hearing on Transit for FY 2027 – 5311 Rural Area Formula Grant, 5310 Enhanced Mobility, and 5339 Combined Capital Formula Grant Applications
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 6-a - Amendment to the Network Development Agreement for Broadband Deployment with Lumos to Extend the Project Deadlines and Revise Passings
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 6-b - Orange County Land Use Plan 2050 – Board Request for Additional Information
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 7-a - 2024 Climate Action Plan Annual Report
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-a - Minutes for the July 8, 2025 Business Meeting
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-b - Motor Vehicle Property Tax Releases Refunds
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-c - Property Tax Releases Refunds
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-d - Late Applications for Property Tax Exemption Exclusion
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-e - Fiscal Year 2025-26 Budget Amendment #2 & Fiscal Year 2024-25 Budget Amendment #12
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-f - Approval of Health Department Fee Change
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-g - Lease Renewal for Senior Care of Orange County, Inc. (Soltys Place)
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-h - Amendments to the Emergency Management Ordinance - First Consideration
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-i - Amendments to the Noise Ordinance - First Consideration
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-j - Approval of Revisions to the Orange County Code of Ordinances Section 28 - Personnel
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda 09-04-2025; 8-k - Resolutions of Approval for the HOME 2025-2026 Annual Action Plan (AAP)
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
Agenda for September 4, 2025 BOCC Meeting
(Attachment)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2025\Agenda - 09-04-2025 Business Meeting
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and conditions of this Agreement including, without limitation , Section B (4 ) . We will make any such <br /> software available to you for download . <br /> 2 . SaaS Fees . You agree to pay us the SaaS Fees . Those amounts are payable in accordance with our <br /> Invoicing and Payment Policy . The SaaS Fees are based on the number of Defined Users and amount <br /> of Data Storage Capacity . You may add additional users or additional data storage capacity on the <br /> terms set forth in Section H ( 1 ) . In the event you regularly and/or meaningfully exceed the Defined <br /> Users or Data Storage Capacity, we reserve the right to charge you additional fees commensurate <br /> with the overage ( s ) . <br /> 3 . Ownership . <br /> 3 . 1 We retain all ownership and intellectual property rights to the SaaS Services, the Tyler Software, <br /> and anything developed by us under this Agreement . You do not acquire under this Agreement <br /> any license to use the Tyler Software in excess of the scope and/or duration of the SaaS Services , <br /> 3 . 2 The Documentation is licensed to you and may be used and copied by your employees for <br /> internal , non -commercial reference purposes only . <br /> 3 . 3 You retain all ownership and intellectual property rights to the Data . You expressly recognize <br /> that except to the extent necessary to carry out our obligations contained in this Agreement, we <br /> do not create or endorse any Data used in connection with the SaaS Services , <br /> 4 . Restrictions . You may not : ( a ) make the Tyler Software or Documentation resulting from the SaaS <br /> Services available in any manner to any third party for use in the third party' s business operations ; <br /> ( b ) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of <br /> the SaaS Services ; ( c) access or use the SaaS Services in order to build or support, and/or assist a <br /> third party in building or supporting, products or services competitive to us ; or ( d ) license , sell, rent, <br /> lease , transfer, assign , distribute, display, host, outsource, disclose, permit timesharing or service <br /> bureau use, or otherwise commercially exploit or make the SaaS Services , Tyler Software , or <br /> Documentation available to any third party other than as expressly permitted by this Agreement . <br /> 5 . Software Warranty . We warrant that the Tyler Software will perform without Defects during the <br /> term of this Agreement . If the Tyler Software does not perform as warranted, we will use all <br /> reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the <br /> maintenance and support process set forth in Section C ( 9 ) , below, the SLA and our then current <br /> Support Call Process . <br /> 6 . SaaS Services . <br /> 6 . 1 Our SaaS Services are audited at least yearly in accordance with the AICPA' s Statement on <br /> Standards for Attestation Engagements ( "SSAE" ) No . 21 . We have attained , and will maintain , <br /> SOC 1 and SOC 2 compliance, or its equivalent, for so long as you are timely paying for SaaS <br /> Services . The scope of audit coverage varies for some Tyler Software solutions . Upon execution <br /> of a mutually agreeable Non - Disclosure Agreement ( " NDA" ) , we will provide you with a <br /> summary of our compliance report ( s ) or its equivalent . Every year thereafter, for so long as the <br /> NDA is in effect and in which you make a written request, we will provide that same <br /> • ° tyler <br /> 0000 <br /> 00 . <br /> 3 <br />
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