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• " Invoicing and Payment Policy" means the invoicing and payment policy . A copy of our current <br /> Invoicing and Payment Policy is attached as Exhibit B . <br /> • "Order Form" means an ordering document that includes a quote or investment summary and <br /> specifying the items to be provided by Tyler to Client, including any addenda and supplements <br /> thereto . <br /> • "SaaS Fees" means the fees for the SaaS Services identified in the Investment Summary . <br /> • "SaaS Services" means software as a service consisting of system administration , system <br /> management, and system monitoring activities that Tyler performs for the Tyler Software, and <br /> includes the right to access and use the Tyler Software, receive maintenance and support on the <br /> Tyler Software , including Downtime resolution under the terms of the SLA, and Data storage and <br /> archiving . SaaS Services do not include support of an operating system or hardware , support <br /> outside of our normal business hours , or training, consulting or other professional services . <br /> • "SLA" means the service level agreement . A copy of our current SLA is attached hereto as <br /> Exhibit C . <br /> • "Support Call Process " means the support call process applicable to all of our customers who <br /> have licensed the Tyler Software . A copy of our current Support Call Process is attached as <br /> Schedule 1 to Exhibit C . <br /> • "Third Party Hardware" means the third party hardware , if any, identified in the Investment <br /> Summary . <br /> • "Third Party Products" means the Third Party Software and Third Party Hardware . <br /> • "Third Party SaaS Services" means software as a service provided by a third party, if any, <br /> identified in the Investment Summary . <br /> • "Third Party Services" means the third party services , if any, identified in the Investment <br /> Summary . <br /> • "Third Party Software" means the third party software , if any, identified in the Investment <br /> Summary . <br /> • "Third Party Terms" means, if any, the end user license agreement ( s ) or similar terms for the <br /> Third Party Products or other parties' products or services , as applicable , and attached or <br /> indicated at Exhibit D . <br /> • "Tyler" means Tyler Technologies , Inc . , a Delaware corporation . <br /> • "Tyler Software" means our proprietary software , including any integrations , custom <br /> modifications , and /or other related interfaces identified in the Investment Summary and <br /> licensed by us to you through this Agreement . <br /> • "we" , " us" , "our" and similar terms mean Tyler . <br /> • "you " and similar terms mean Client . <br /> SECTION B - SAAS SERVICES <br /> 1 . Rights Granted . We grant to you the non - exclusive , non -assignable limited right to use the SaaS <br /> Services solely for your internal business purposes for the number of Defined Users only . The Tyler <br /> Software will be made available to you according to the terms of the SLA . You acknowledge that we <br /> have no delivery obligations and we will not ship copies of the Tyler Software as part of the SaaS <br /> Services . You may use the SaaS Services to access updates and enhancements to the Tyler Software , <br /> as further described in Section C ( 9 ) . The foregoing notwithstanding, to the extent we have sold you <br /> perpetual licenses for Tyler Software , if and listed in the Investment Summary, for which you are <br /> receiving SaaS Services, your rights to use such Tyler Software are perpetual , subject to the terms <br /> •• 61 <br /> Vk , tyler <br /> z <br />