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3 <br /> [Departmental Use Only] <br /> TITLE Tyler SaaS <br /> FY 2025-2026 <br /> NORTH CAROLINA <br /> TYLER SERVICES AGREEMENT <br /> ORANGE COUNTY <br /> This Services Agreement (hereinafter"Agreement"), made and entered into this 27th day of <br /> August, 2025, ("Effective Date") by and between Orange County, North Carolina a political <br /> subdivision of the State of North Carolina (hereinafter, the "County") and Tyler Technologies, <br /> Inc, (hereinafter, the "Provider"). <br /> WITNESSETH: <br /> That the County and Provider, for the consideration herein named, do hereby agree as <br /> follows: <br /> 1. Services <br /> a. Scope of Work. <br /> i) This Agreement is for services to be rendered by Provider to County with respect <br /> to (insert type of project): SaaS <br /> ii) By executing this Agreement, the Provider represents and agrees that Provider is <br /> qualified to perform and fully capable of performing and providing the services <br /> required or necessary under this Agreement in a fully competent, professional and <br /> timely manner. <br /> iii) The services to be performed under this Agreement consist of Basic Services, as <br /> described and designated in Section 3 hereof. Compensation to the Provider for <br /> Basic Services under this Agreement shall be as set forth herein. <br /> 2. Responsibilities of the Provider <br /> a. Services to be provided. The Provider shall provide the County with all services <br /> required in Section 3 to satisfactorily complete the project within the time limitations set <br /> forth herein and in accordance with industry standards and the services warranty set <br /> forth in Section C(5) of Attachment 1. <br /> b. Standard of Care. <br /> i) The Provider shall exercise reasonable care and diligence in performing services <br /> under this Agreement in accordance with the industry standards of this type of <br /> provider practice throughout the United States and in accordance with applicable <br /> federal, state and laws and regulations applicable to the performance of these <br /> services. Provider is solely responsible for the professional quality, accuracy and <br /> timely completion and submission of all work related to the Basic Services. <br /> Revised 01/24 VENDOR EDITS v4 <br /> 1 <br />