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16 <br /> Effective Date,we comply with applicable requirements to be considered PCI DSS compliant and <br /> have performed the necessary steps to validate compliance with the PCI DSS. We agree to <br /> supply the current status of our PCI DSS compliance program in the form of an official <br /> Attestation of Compliance,which can be found at https://www.tylertech.com/about- <br /> us/compliance, and in the event of any change in our status, will comply with applicable notice <br /> requirements. <br /> SECTION C—PROFESSIONAL SERVICES <br /> 1. Professional Services. We will provide you the various implementation-related services itemized in <br /> the Investment Summary. <br /> 2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set <br /> forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and <br /> Payment Policy. You acknowledge that the fees stated in the Investment Summary are good-faith <br /> estimates of the amount of time and materials required for your implementation. We will bill you <br /> the actual fees incurred based on the in-scope services provided to you. Any discrepancies in the <br /> total values set forth in the Investment Summary will be resolved by multiplying the applicable <br /> hourly rate by the quoted hours. <br /> 3. Additional Services. The Investment Summary contains the scope of services and related costs <br /> (including programming and/or interface estimates) required for the project based on our <br /> understanding of the specifications you supplied. If additional work is required, or if you use or <br /> request additional services, we will provide you with an addendum or change order, as applicable, <br /> outlining the costs for the additional work. The price quotes in the addendum or change order will <br /> be valid for thirty(30) days from the date of the quote. <br /> 4. Cancellation. If you cancel services less than four(4)weeks in advance (other than for Force <br /> Majeure or breach by us),you will be liable for all (a) daily fees associated with cancelled <br /> professional services if we are unable to reassign our personnel and (b) any non-refundable travel <br /> expenses already incurred by us on your behalf. We will make all reasonable efforts to reassign <br /> personnel in the event you cancel within four(4)weeks of scheduled commitments. <br /> 5. Services Warranty. We will perform the services in a professional,workmanlike manner, consistent <br /> with industry standards. In the event we provide services that do not conform to this warranty,we <br /> will re-perform such services at no additional cost to you. <br /> 6. Site Access and Requirements. At no cost to us,you agree to provide us with full and free access to <br /> your personnel,facilities, and equipment as may be reasonably necessary for us to provide <br /> implementation services, subject to any reasonable security protocols or other written policies <br /> provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us. <br /> 7. Background Checks. For at least the past twelve (12)years, all of our employees have undergone <br /> criminal background checks prior to hire.All employees sign our confidentiality agreement and <br /> security policies. <br /> 8. Client Assistance. You acknowledge that the implementation of the Tyler Software is a cooperative <br /> process requiring the time and resources of your personnel. You agree to use all reasonable efforts <br /> •00•• tyler <br /> .,.. <br /> 5 <br />