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13 <br /> • "Invoicing and Payment Policy" means the invoicing and payment policy. A copy of our current <br /> Invoicing and Payment Policy is attached as Exhibit B. <br /> • "Order Form" means an ordering document that includes a quote or investment summary and <br /> specifying the items to be provided by Tyler to Client, including any addenda and supplements <br /> thereto. <br /> • "SaaS Fees" means the fees for the SaaS Services identified in the Investment Summary. <br /> • "SaaS Services" means software as a service consisting of system administration, system <br /> management, and system monitoring activities that Tyler performs for the Tyler Software, and <br /> includes the right to access and use the Tyler Software, receive maintenance and support on the <br /> Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and <br /> archiving. SaaS Services do not include support of an operating system or hardware, support <br /> outside of our normal business hours, or training, consulting or other professional services. <br /> • "SLA" means the service level agreement. A copy of our current SLA is attached hereto as <br /> Exhibit C. <br /> • "Support Call Process" means the support call process applicable to all of our customers who <br /> have licensed the Tyler Software. A copy of our current Support Call Process is attached as <br /> Schedule 1 to Exhibit C. <br /> • "Third Party Hardware" means the third party hardware, if any, identified in the Investment <br /> Summary. <br /> • "Third Party Products" means the Third Party Software and Third Party Hardware. <br /> • "Third Party SaaS Services" means software as a service provided by a third party, if any, <br /> identified in the Investment Summary. <br /> • "Third Party Services" means the third party services, if any, identified in the Investment <br /> Summary. <br /> • "Third Party Software" means the third party software, if any, identified in the Investment <br /> Summary. <br /> • "Third Party Terms" means, if any,the end user license agreement(s) or similar terms for the <br /> Third Party Products or other parties' products or services, as applicable, and attached or <br /> indicated at Exhibit D. <br /> • "Tyler" means Tyler Technologies, Inc., a Delaware corporation. <br /> • "Tyler Software" means our proprietary software, including any integrations, custom <br /> modifications, and/or other related interfaces identified in the Investment Summary and <br /> licensed by us to you through this Agreement. <br /> • "we","us","our" and similar terms mean Tyler. <br /> • "you" and similar terms mean Client. <br /> SECTION B—SAAS SERVICES <br /> 1. Rights Granted. We grant to you the non-exclusive, non-assignable limited right to use the SaaS <br /> Services solely for your internal business purposes for the number of Defined Users only. The Tyler <br /> Software will be made available to you according to the terms of the SLA. You acknowledge that we <br /> have no delivery obligations and we will not ship copies of the Tyler Software as part of the SaaS <br /> Services. You may use the SaaS Services to access updates and enhancements to the Tyler Software, <br /> as further described in Section C(9). The foregoing notwithstanding, to the extent we have sold you <br /> perpetual licenses for Tyler Software, if and listed in the Investment Summary,for which you are <br /> receiving SaaS Services,your rights to use such Tyler Software are perpetual, subject to the terms <br /> 0•00•• tyler <br /> 2 <br />