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126 <br /> 2021 GENERAL RECORDS SCHEDULE: LOCAL GOVERNMENT AGENCIES ■� ' NC DEPARTMENT OF <br /> u`■i NATURAL AND CULTURAL RESOURCES <br /> STANDARD 1:ADMINISTRATION AND MANAGEMENT RECORDS <br /> ITEM# <br /> RECORDS SERIES TITLE DISPOSITION INSTRUCTIONS CITATION <br /> 1.14 CONSTITUENT COMMENTS,COMPLAINTS,PETITIONS, a) Transfer records as applicable to Litigation Case Records Authority: <br /> AND SERVICE REQUESTS @ (STANDARD 6: LEGAL RECORDS). 42 USC 12132 <br /> Records concerning objections,dissatisfaction,or b) Destroy in office comments,complaints, petitions,and <br /> disagreements with actions or positions taken or not requests 1 year after resolution.* D <br /> taken by the agency. Includes comments and Q <br /> petitions submitted by constituents requesting action c) Destroy in office accommodation requests 2 years after 3 <br /> as well as routine requests for service. Also includes resolution.* <br /> requests for reasonable accommodation to the <br /> general public under Title II of the Americans with <br /> 0 <br /> Disabilities Act, Housing and Urban Development Act, <br /> 1973 Rehabilitation Act,and Title VII of the Civil Rights v <br /> Act of 1964;including constituent requests,survey of 0- <br /> agency buildings to determine accessibility to the <br /> v <br /> physically handicapped, proposals for implementation, � <br /> correspondence(including e-mail),and resolutions. <br /> cn <br /> (D <br /> SEE ALSO:Civil Rights Records(STANDARD 6: LEGAL m <br /> RECORDS). <br /> 1.15 CONSTITUENT SURVEYS Destroy in office when reference value ends.± <br /> Surveys and related records addressing agency Agency Policy: Destroy in office after <br /> services, policies,and other concerns. <br /> * No destruction of records may take place if audits or litigation are pending or reasonably anticipated. See AUDITS, LITIGATION, AND OTHER OFFICIAL <br /> ACTION,page A-5. <br /> f The agency hereby agrees that it will establish and enforce internal policies setting minimum retention periods for the records that Natural and Cultural <br /> Resources has scheduled with the disposition instruction "destroy when reference value ends." Please use the space provided. <br /> @ In some cases,more specific record retention and disposition requirements can be found in the relevant program schedule. See the appendix for pointers to <br /> such records series. <br /> 5 <br />