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25 <br /> 1 Slide #41 <br /> Information Technology — page 187 <br /> — Software subscriptions, maintenance and licensing-$567,131 <br /> • Increased costs of existing software—Increase of$335,778 <br /> • Added Servioes/Features for existing applications—Increase of$498,190 <br /> • Decommissioned features and applications—Savings of$266,837 <br /> — Operational Savings-($73,328) <br /> • Countywide Travel&Training Cuts-($2,434) <br /> • Ending of Management Services Contract—($65,000) <br /> • Other Operational Savings—($5,894) <br /> ORANGE COUNTY <br /> 41 NOR-1-H CAROLINA <br /> 2 <br /> 3 Commissioner McKee asked if the reduction of features and applications impacted the <br /> 4 serviceability of the software. <br /> 5 Travis Myren said no. He said the software that was decommissioned is without <br /> 6 consequence. <br /> 7 <br /> 8 Slide #42 <br /> Information Technology — page <br /> 187 <br /> Service Desk Complete 90%of Routine Calls for Service Within 18 Hours <br /> 100% <br /> 90% 87% 68% 909; <br /> 85°0 <br /> 60% <br /> 70% <br /> 60% <br /> 50% <br /> 40% <br /> 30% <br /> 20% <br /> 70% <br /> 0% <br /> FY22-23 FY23-24 FY24.25 Proj FY25-26 Budget <br /> az ORANGE w COUNTY <br /> LINA <br /> 10 <br />