Orange County NC Website
Browse       Search
If No, Explain: Click here to enter text. <br /> <br />14. Explain the contractually obligated service level parameters, minimum levels, specific <br />remedies and penalties for non-compliance for: <br />1) Uptime 99.9% <br />2) Performance and response time:< 2seconds <br />3) Error correction time: VetPro will comply with your contractual requirements <br />4) infrastructure and security: VetPro will comply with your contractual requirements <br /> <br />15. Does the contractually defined Service Level Agreement define pertinent terms such as <br />downtime, scheduled downtime, etc…? <br />Yes <br /> <br />If No, Explain: Click here to enter text. <br /> <br />16. Does the contract specify minimum disaster recovery and business continuity <br />requirements, including penalties for non-compliance, as discovered through onsite <br />inspections, audits or actual disasters? <br />Yes <br /> <br />If No, Explain: Click here to enter text. <br /> <br />17. Does the contract require the cloud vendor to notify the County of any outsourced <br />functionality and its provider? <br />Yes <br /> <br />If No, Explain: Click here to enter text. <br /> <br />18. What are the contractually required notification period for the County or the cloud vendor <br />for termination of the cloud services? <br />Our standard contract states that you may cancel anytime, and you will still have access <br />to the app through to the end of your billing cycle. <br /> <br />19. Describe how the County’s data will be stored, managed and archived. <br />VetPro secures all data in transit and at rest. We use AES 256 encryption for stored data. <br />Uploaded files are virus scanned and then stored using this encryption. AWS hardware <br />security modules, used by VetPro, have been validated under FIPS 140-2. <br /> <br />20. Will the County’s data be stored and managed on a storage system with other data? <br />Yes <br /> <br />If Yes, Explain: Each county’s data is stored separately in its own database. All uploaded <br />documents are also stored separate from other counties in a dedicated location in the <br />cloud. <br /> <br />21. At what architectural point in the provider’s cloud facility will the County’s data be <br />Docusign Envelope ID: 55C10F80-889A-4F10-9C76-7F6DB067F1FE