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Siemens Industry, Inc.February 14, 2025 Page 8 <br />2.2.3 Online / Remote System Support & Diagnostics <br />Online / Remote System Support & Diagnostics. Monday through Friday: 8:00AM - <br />5:00PM System and software troubleshooting and diagnostics will be provided <br />remotely through the online support service (up to 8 hours) to enable faster response <br />to emergency service requests and to reduce the costs and disruptions of downtime. <br />Siemens will respond, Monday through Friday, during the hours of 8:00 AM – 5:00 <br />PM, excluding Holidays, upon receiving notification of an emergency, as determined <br />by your staff and Siemens. <br />If remote diagnostics determine a site visit is required to resolve the problem, a <br />technician can be dispatched. Onsite dispatch will be billable per our current time <br />and material policy (see Appendix A). <br />2.2.4 Onsite Operator Training Program <br />Through our individual Building Automation Operator Coaching, we will review and <br />reinforce learned skills, leading to greater operator knowledge and productivity. <br />Siemens will assist your operators in identifying, verifying and resolving problems <br />found in executing tasks. During the coaching sessions, we can address log book <br />issues, assist your operators in becoming more self sufficient, and improve the skills <br />of your operators to better meet the needs of your facility and their specific job <br />responsibilities. The use of this time will be for coaching unless otherwise directed by <br />owner. Coaching will promote better utilization of HVAC Control System applications <br />implemented in your facility. <br />Siemens has included 4 x 4 Hour Sessions <br />Siemens service program manager will prepare a planned curriculum and maintain a <br />scheduled program for the duration of the service program. <br />Docusign Envelope ID: 080EE868-56FB-44FF-99A4-0973BD9C183B