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<br />AQUATICS DEPARTMENT <br />STANDARD OPERATING PROCEDURES <br />Lifeguard Manual <br /> <br />Page 3 <br /> <br />1. JOB OBJECTIVES <br /> <br />Lifeguards at the Orange County Sportsplex are expected to uphold the highest standards of safety and <br />customer service for all members/guests by committing to achieve the following standards: <br />A. Commitment to Prevention: <br />Lifeguards are expected to uphold the Aquatic Department’s commitment to prevention by ensuring the <br />safety of all member/guests. Lifeguards should be actively addressing unsafe behaviors to prevent <br />injury or life-threatening situations from occurring by following the below prevention policies… <br />• Enforce all pool rules fairly and equitably with all members/guests (and staff if necessary.) <br />• When on-deck, Lifeguards should always wear their staff shirt, bathing suit, whistle, rescue <br />pack (with CPR mask and gloves) and rescue tube (strap should be over the shoulder and slack <br />should be always in-hand.) <br />• While on-duty, all Lifeguards are expected to be sitting on-stand or walking the pools perimeter <br />unless performing other job duties (rescue pack and rescue tube should still be worn or with in <br />reaching distance while other duties are being done) or while actively pacing and scanning their <br />assigned zone. <br />• While guarding, Lifeguards are expected to scan the top, middle, and bottom of their assigned <br />zone in 10 seconds or less. <br />• Lifeguards should use their whistle to get the attention of anyone engaging in unsafe behavior. <br />• Lifeguards should clearly communicate what behaviors need to stop and why it is unsafe. <br />• Lifeguards should use the following steps to enforce rules… <br />o Verbal Warning #1 <br />o Verbal Warning #2 <br />o Sit-Out (5 minutes max for children; removal from Aquatics Center for adults) <br />o Removal from Aquatics Center <br />In situations where individuals or groups have refused to correct unsafe behavior after multiple <br />requests, Lifeguards have the authority to remove them from the Aquatics Center. Inform the Aquatics <br />Management (or other Sportsplex Director) of the situation and allow them to handle the issue. If no <br />Director is on duty, ask another staff person for assistance. After the situation has been handled, write <br />an Incident Report and place it in the Aquatic Manager Mail box at the Front Desk. <br />B. Commitment to Service: <br />Lifeguards are expected to uphold the Aquatic Department’s commitment to care and service by <br />providing excellent customer service to all members and guests. Lifeguards are expected to treat <br />everyone on-deck and in the pool with kindness and respect, even when enforcing pool rules. <br />When enforcing pool rules, Lifeguards are expected to use their whistles and speak to <br />members/guests ‘firmly, but with respect’ so that unsafe behavior does not continue, but also to <br />ensure that members/guests do not feel like they are being spoken down to, disrespected, or targeted. <br />It is expected that Lifeguards will use terms such as ‘please’ and ‘thank you’ during these <br />conversations. <br /> <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE