Orange County NC Website
Browse       Search
<br /> <br />How customers purchase PASSES (what we used to call punch <br />cards): <br />1. Can be purchased at the front desk or online. To purchase online, the customer goes under <br />“Passes” in the bottom right hand corner and clicks on “New”. Pretty straight forward from there. <br />2. To purchase at the front desk. Pull up or create the customer. <br />3. Click on “New” under “Passes” in the right hand column underneath where we normally <br />purchase memberships. <br />4. Click the appropriate pass and the customer pays for the entire pass at that initial <br />transaction. Go through check out as normal. Once purchased, it will now be loaded to that <br />customer profile. <br />5. Print receipt if the customer wants one – transaction is complete. <br /> <br />The customer will be able to track the usage online and you can also read off what they have from their <br />customer profile. No physical punch cards are required. It is okay to use up the remaining punch cards, but <br />do not sell any more physical cards. <br /> <br />How customers redeem PASSES to pay for admissions: <br />1. Go to cash register and bring into the shopping cart exactly what they are <br />“purchasing”. Do this even though you will use the pass to “pay for it”. It won’t matter if you <br />select adult, child, etc. The redeemable products are listed below after the pass. Even though <br />the cash register will pull it up in the shopping cart at full individual price, the pass will satisfy <br />full payment. <br />2. Go to “Customer Search” and pull up the customer or have them scan in with their <br />membership tag or id bar code from their mobile DASH App on their phone. Remember, the <br />shopping cart will stay open. <br />3. After clicking on the customer or pulling them up, click “Use” in the PASS section to pay for <br />session(s). It is okay to pay for multiple admissions with the same pass – click it however many <br />times you need it to apply credit towards an admission, even if there are adult and child <br />admission in 1 shopping cart. The admission will be zeroed out by doing this. For example, if a <br />customer is skating 3 freestyle sessions, ring in 3 freestyle walk ins from the cash register, pull <br />up the customer, and click “USE” 3 times to redeem 3 freestyle sessions or “punches”. <br />4. If the pass satisfies the entire transaction (no other charges to be paid), then check out <br />with Cash - $0. Print receipt if the customer wants one – transaction is complete. <br /> <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE