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14 | Page <br /> <br />2ND MONTH OF FAILED DRAFTS <br />Just repeat the attempted to communication and if needed charging a late fee. Below are sample <br />communications for these failed drafts. <br /> <br />Email CC Declined 2nd Failed Draft: <br />Orange County Sportsplex Monthly Draft Failed on 5/10/2019 with Previous Month Outstanding Balance <br />Dear Alisha Williams, <br /> <br />We were unable to process your monthly draft on 5/10/2019 for your membership at the Orange County <br />Sportsplex. <br /> <br />Invoice #173627 <br />Amount $77.99 <br />Error for Card Number: xxxxxxxxxxxx0532 Expiration: 08/21 <br /> <br />After each failed draft, we offer a grace period to pay your balance. To avoid a $25 late fee on your <br />5/10/2019 failed draft, please pay your balance of $158.97 by 5/24/2019. We were also unable to process <br />your monthly membership draft on 4/10/2019. A late fees of $25.00 each have been applied this failed draft <br />because it is more than ten days past due. <br /> <br />Please call us at (919) 644-0339 ext 0 or log into your DASH profile to update your information and pay your <br />balance. If you prefer, you are welcome to stop by the front desk and take care of this in person. Your <br />5/10/2019 invoice will be emailed separately. <br /> <br />We look forward to hearing from you soon and thank you for taking care of this matter. <br /> <br /> <br />Voice Mail Failed Draft and 1 Previous Month Outstanding Balance: <br />5/17/2019 <br />We were unable to process your monthly membership drafts on April and May 10th. We do offer a grace <br />period to pay your balance after each failed draft, so to avoid a $25 late fee on your May draft, please pay <br />your balance of $90.78 by May 17th. A late fee of has already been applied to your April failed draft. Give us a <br />call at (919) 644-0339 ext 0 to update your information and pay your balance. If you prefer, you are always <br />welcome to stop by the front desk and take care of this in person. Again our number here is (919) 644-0339 <br />ext 0. Thank you and have a good day. <br /> <br /> <br /> <br />Email CC Declined 2nd Failed Draft and 2nd Late Fee Applied: <br />Note to put in new invoice: Late fee applied to failed monthly membership draft on 11/28/2018 (Invoice <br />#118009). <br />Late Fee Applied to Sportsplex Failed Draft on 11/28/2018 <br />Dear Lisa Ann Corrow, <br /> <br />We were unable to process your monthly membership draft on 11/28/2018 for your membership at the <br />Orange County Sportsplex. Since your membership payment is now more than 10 days past due, a $25.00 <br />late fee invoice has been added to your account. Also, we were unable to process your monthly membership <br />draft on 10/28/2018. Please call us at (919) 644-0339 ext 0 or log into your DASH profile to update your <br />information and pay your balance of $143.98. If you prefer, you are always welcome to stop by the front desk <br />and take care of this in person. Your invoices will be emailed separately. <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE