Orange County NC Website
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9 | Page <br /> <br />FOLLOW UP EMAIL <br /> <br />If a member has not paid their balance and you see that the last contact was made by phone, this time send <br />then an email (if they have one). <br />• Check to see if they have passed their Late Fee date. If needed add the late fee (see“Adding A Late <br />Fee” section. <br />• If you do not need to add a late fee. Just resend the email notice and a copy of the invoice. You can <br />forward the original one in the “Accounts Receivable” folder of the “Memberservices” account. <br /> <br />After this email is sent, go back to their Invoice page and their invoice, click on the email button and email a <br />copy of their invoice. <br /> <br /> <br />Go back to the “Accounts Receivable” spreadsheet and add under the “Note” column that an email was sent. <br /> <br /> <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE