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7 | Page <br /> <br />PHONE CALL NOTICE <br /> <br />After reviewing the “Accounts Receivable” spreadsheet and you see it is time to call a member to let them <br />know about their draft failure and balance. Pick from the following scripts to use the one that applies to their <br />situation. You can update the dates if that helps with the script which usually ends up as a voicemail. You can <br />review the comment section on the invoice to for help with the script. <br />Note: Usually start with the home phone number, if this is the second call try the cell phone <br />number instead. <br /> <br />Voice Mail CC Declined: <br />5/17/2019 <br />We were unable to process your monthly membership draft on May 12th. Please call us at (919) 644-0339 ext <br />0 or log into your DASH profile to update your information and pay your balance. Or if you prefer, you're <br />always welcome to stop by the front desk and take care of this in person. We do offer a grace period to pay <br />your balance, so to avoid a $25 late fee, please pay your balance by May 24th. Again our number here is <br />(919) 644-0339 ext 0. Thank you and have a great day. <br /> <br />Voice Mail CC Expired: <br />5/2/2019 <br />We were unable to process your monthly membership draft on May 1st as your credit card on file has <br />expired. Please call us at (919) 644-0339 ext 0 or log into your DASH profile to update your information and <br />pay your balance. Or if you prefer, you're always welcome to stop by the front desk and take care of this in <br />person. We do offer a grace period to pay your balance, so to avoid a $25 late fee, please pay your balance by <br />May 14th. Again our number here is (919) 644-0339 ext 0. Thank you and have a great day. <br /> <br />Voice Mail CC Declined and Late Fee Applied: <br />5/17/2019 <br />We were unable to process your monthly membership draft on May 10th. A late fee has been applied to your <br />balance due because your invoice is more than ten days past due. Please call us at (919) 644-0339 ext 0 to <br />update your information and pay your balance of $57.89. Or if you prefer, you are always welcome to stop by <br />the front desk and take care of this in person. Again our number here is (919) 644-0339 ext 0. Thank you and <br />have a good day. <br /> <br />Voice Mail CC Expired and Late Fee Applied: <br />5/17/2019 <br />We were unable to process your monthly membership draft on April 24th as your credit card on file has <br />expired. A late fee of $25.00 has now been applied to your balance due because your bill is more than 10 <br />days past due. Please call us at (919) 644-0339 ext 0 to update your information and pay your balance. Or if <br />you prefer, you are always welcome to stop by the front desk and take care of this in person. Again our <br />number here is (919) 644-0339 ext 0. Thank you and have a good evening. <br /> <br />Voice Mail Annual Contract Payment Due: <br />5/7/2019 <br />Your paid in full membership renewed on May 3rd. It renewed as a monthly draft of $53.89 per month but if <br />you would like to take care of your contract as paid in full, we can process one payment of $646.68. Please <br />call us at (919) 644-0339 ext 0 or stop by the front desk to pay your balance or let us know if you are not <br />interested in renewing your contract. If you would like to have a monthly draft, we will need to add a credit <br />card number to your account. Again our number here is (919) 644-0339 ext 0. Thank you and have a great <br />day. <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE