Orange County NC Website
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3 | Page <br /> <br /> First alpha sort the “Customer” and “Result Message” column. <br /> <br />Review the following errors to see if they are membership failed draft: <br />Error 12: Declined <br />Error 24: Invalid expiration date: 0118 <br />No payment information on account (Typically paid in full memberships) <br /> <br /> <br /> <br />Check to see if the member from the report is already in the spreadsheet. See if they have an amount under <br />“Balance”. You may need to look up their invoices to see if there are multiple invoices from different <br />departments. Process payment one more time to make sure it does not work. Sometimes folks have NFS and <br />once funds are back in their debit account payment can be taken. <br /> <br />• If payment does not work for someone who is not listed in the in the “Accounts Receivable” <br />spreadsheet, go to the “Adding a New Member to the Accounts Receivable Spreadsheet” section <br />below on page 4… <br /> <br />• If someone is already listed in the in the “Accounts Receivable” spreadsheet, see when and how they <br />were contacted. If the last communication was an email, this time contact them by phone. See the <br />“Phone Call Notice” section below on page 8… <br /> <br />• If someone is already listed in the in the “Accounts Receivable” spreadsheet, see when and how they <br />were contacted. If the last communication was by phone, this time contact them by email. See the <br />“Follow Up Email” section below… <br /> <br />• If a member does not have an amount due on their personal page, check to see if a payment was <br />received which reflects the amount due on the spreadsheet. Just look on the invoice page to see <br />payment amounts. If they are all set, delete their row of information from the spreadsheet. <br /> <br /> <br /> <br /> <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE