2025-462-E-DEAPR-Recreation Factory Partners-portsplex Management Agreement

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D. Qualitative and Financial Performance: Recreation Factory Partners believes that to achieve specific financial and performance objectives there must be a fully integrated business model that starts with a long-term strategic business plan built around Orange County’s stated Strategic Plan supplemented by specific revenue growth, operating cost containment, customer satisfaction and facility infrastructure maintenance. All within the stated requirements and metrics laid out in the Sportsplex Management Agreement. The Strategic Plan forms the underlying basis for each year’s Annual Plan wherein objectives are fine tuned into specific revenue growth goals; cost containment or reduction goals; continuous improvement objectives by department, as well as employee professional growth. Around these goals an annual budget is formulated broken down by department and individual program. This is clearly documented, provided to the Owner and, just as importantly, communicated and bought into by the management team. Periodically, customer/member surveys are conducted to ensure that the strategic objectives and annual goals are consistent with the wants/needs of the Sportsplex customer base. Measurement against stated goals is frequently analyzed through our detailed enterprise-wide software which allows for the monitoring of revenues on a macro level but also detailed by department; by product/service; by customer, etc. Expenses are controlled through a formal vouchering/approval process and monitored daily/weekly against prior periods and budget to ensure the business is operated in a controlled manner. Weekly management meetings to communicate progress and discuss accomplishments against goals ensure visibility and accountability and foster a team approach. Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE