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<br />Re: RFP# 367-OC5441 Recreation Factory Partners Inc, Management of the Orange County <br />Sportsplex <br /> <br />Thank you for considering Recreation Factory Partners to Manage the Orange County Sportsplex. As <br />your Managers of the Sportsplex for the past twenty years, we are intimately cognizant that Orange <br />County is a progressive and dynamic organization that provides dedicated support for best-in-class <br />services to the community. We recognize the effort it takes to make a selection like this, so we very <br />much appreciate the opportunity. Recreation Factory Partners is excited and confldent that we <br />meet all the requirements detailed in the RFP. This is described in greater detail in our full proposal. <br />The following capabilities make us confldent that we are the most qualifled solution for Orange <br />County. <br />• A proven history of strong leadership and effectiveness in managing the Sportsplex, as well <br />working with Orange County residents, staff, and elected officials. Through a team of <br />dedicated professionals, we have grown, improved, and effectively provided best in class <br />programs and services for the recreation, sport, and fltness needs of the County, currently <br />and for the future. <br />• Our business model starts with a long-term strategic plan based on the County’s unique <br />needs. Those needs are formulated into critical factors for success which form the basis for <br />each annual plan. We then execute timely oversight and measurements to ensure those <br />goals are met or corrective actions immediately implemented. <br />• Recreation Factory Partners is aware of the trends and issues, both in the industry, and <br />speciflcally to support the future needs of Orange County. As well, we never lose sight of the <br />need to provide exceptional customer service for both our external and internal customers. <br />• With a proven record of flnancial success, we have quality staff with skills in managing a <br />recreation, sports, and fltness center as well as the necessary, secure systems to gather <br />revenue, manage expenses and provide quality infrastructure maintenance. <br />• Recreation Factory Partners utilizes a collaborative management process/structure. We <br />believe in consensus building through compassionate, communicative leadership, allowing <br />our staff the freedom to perform their work. Our scheduling, programming, revenue <br />collection and reporting software provides real time availability of information to decision <br />makers. We stress clear, detailed visibility through real time reports and dashboards. <br />• We never lose sight that our people are our most important asset. We have put in place a <br />high-quality team of diverse, committed individuals. We pride ourselves on staff retention, <br />resulting in a strong institutional memory on all aspects of the Sportsplex operations and <br />infrastructure through a large component of long-term key Sportsplex employees. <br /> <br />Docusign Envelope ID: 177AA06A-30B4-42FF-A85A-78B5A7C51DBE