2025-450-E-IT Dept-Lenovo-PC Replacement

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Lenovo (United States) Inc. Statement of Work for Orange County, NC Ethernet cables. 2.1.18 Safeguard County data (including but not limited to confidential information, password protection, encryption, data backup, etc.) prior to Service by Lenovo. In no event shall Lenovo assume any risk or liability for data loss. 2.1.19 Be responsible for promptly obtaining and providing to Lenovo all Required Consents necessary for Lenovo to provide the Services described in this Agreement. A Required Consent means any consents or approvals required to give Lenovo and its subcontractors the right or license to access the locations where the Services are to be performed and to access, use and/or modify (including creating derivative works) the hardware, software, firmware, and other products, without infringing the ownership or license rights (including patent and copyright) of the providers or owners of such products. Lenovo shall be excused from its performance obligations in the event that County fails to promptly provide any Required Consents. 2.1.20 County will provide regular communication to Lenovo on technician performance in weekly review meetings. 2.1.21 Supply necessary information or instructions for specific software or image installation. 2.1.22 Customer is responsible for troubleshooting all network connectivity problems to resolve general and network connectivity issues. 2.1.23 Customer is responsible for compatibility of all hardware and software to be installed as a part of this service. 2.1.24 Customer is responsible for customizing or setting of user preferences. 2.1.25 Customer must provide a script for the install, if applicable. 2.1.26 If product is to be connected to the Customer's network, Customer will supply the necessary network configuration (i.e. TCP/IP address, etc.} prior to or when Lenovo arrives on-site to perform the installation. 2.2 Lenovo Responsibilities 2.2.1 Provide a POC to act as the single point of contact and liaison between all parties for the Customer, who will have the authority to act on behalf of Lenovo in all matters regarding this SOW. This POC will: i. Schedules an introductory call between Parties to exchange contact information and reviews the project scope with all Parties. ii. Provider will put together a formal project plan including any applicable technician instructions, an outline and sample of the tracking and reporting format, including skill level of the technicians for customer review prior to the engagement iii. Customer information or data which is obtained or otherwise accessed in the performance of this SOW will be held in confidence and will not be disclosed to any third party, employees, or agents. iv. Provide a list of the key technical contacts with telephone and email contact information for the Term of the Services being delivered, v. Aid Customer in resolving identified issues at Customer’s request (additional charges may apply). vi. Work with the warehouse team to identify and/or assist with any issues that may arise, such as Defective on Arrival (DOA) Devices, vii. Ensure all service level agreements that have been agreed upon are being met throughout the Term, viii. Schedules and facilitate a weekly cadence call between Parties to assess the performance and progress with POC and OCIT until project close. Lead discussions on planning and scheduling, implementation, and any resources needed. ix. Provides confirmation and tracking information for new shipments received at the warehouse. x. Maintain detailed documentation throughout the Term on Services being provided and, if applicable, any escalations. xi. Lead the resolution process for issues, risks, or escalations that Docusign Envelope ID: D0E10425-A463-4BAC-BB4D-70F638182503