2025-450-E-IT Dept-Lenovo-PC Replacement

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Lenovo (United States) Inc. Statement of Work for Orange County, NC transfer during the process. 2.1.3 Designate a Point of Contact (“POC”) for all communications related to Services under this SOW as showed in Attachment B, who possesses the authority to approve and act on behalf of Customer in all matters. Lenovo shall be excused from its performance obligations if Customer fails to promptly provide necessary approvals, which includes signatures required upon delivery. 2.1.4 Provide information requested by Lenovo deliver Services including, but not limited to: i. key technical contacts with telephone and email information prior to and during the Term of Services being delivered, ii. information about Customer software products, iii. applicable process documentation, iv. cooperation with the development of test plan, as needed. 2.1.5 Provide full-time qualified, knowledgeable personnel capable of: (a) performing County obligations; (b) making timely decisions necessary to move the Services forward; and (c) actively supporting and collaborating with Lenovo to optimize its execution of the Services. 2.1.6 Provide at least one technical contact with system administration responsibilities for the duration of the Services. 2.1.7 Customer will provide all necessary hardware/software/licensing. 2.1.8 Customer will provide the necessary OCIT personnel with access to the buildings/rooms where the Service will be performed and any necessary security (as applicable) including any special parking permits for ease of access to the sites, including dock access outside and within buildings. 2.1.9 Customer will provide internal OCIT support as reasonably needed to ensure project can be implemented on a continuous basis without interruption or impact from Customer end users so that technician can support tasks and assumptions in this agreement. 2.1.10 Provide Lenovo with a safe work environment and full unrestricted access to all non- sensitive locations as required for work completion. Sensitive locations, as defined by regulation or law (CJIs, HIPAA, etc.), will require an escort. Escort will be provided by either a designated member of the department or OCIT. 2.1.11 Customer will have sufficient space and power outlets to perform the Service. 2.1.12 The Customer must provide Lenovo with the following technology access(es) required for the Services: i. Internet access ii. silent install scripts for application installs, where required, iii. applicable unique user IDs and passwords iv. Provider will be required to use Duo MFA v. Hardware and account information for remote access to Customer’s network to complete the imaging process. 2.1.13 Customer will provide general project communication to Orange County staff/users, via Everyone emails, website, Dept Head meetings, Liaison meetings. 2.1.14 Customer will supply list of computers to be replaced, replacement types, their locations and department contacts, all information must be provided at least 5 business days in advance, as agreed upon by the Parties. 2.1.15 Customer will outline their installation schedule requirements prior to Lenovo hardware product shipment and start of these services, and technicians arriving on site. 2.1.16 Customer will provide Lenovo with the full address, on-site contact name, phone number, e-mail address and any special access instructions for each location where the Services in this SOW are to be performed. 2.1.17 Customer must provide all required cables including but not limited to power and Docusign Envelope ID: D0E10425-A463-4BAC-BB4D-70F638182503