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<br />Lenovo (United States) Inc. <br />Statement of Work for Orange County, NC <br /> <br />1.6 Out of Scope: Services do not include any of the following items: <br />1.6.1 Image testing and verification. <br />1.6.2 Etching Services. <br />1.6.3 Facility or infrastructure work such as network cabling. <br />1.6.4 Troubleshooting any application. <br />1.6.5 Customization of Operating System or any application software. <br />1.6.6 Scripting for any application installations. <br />1.6.7 Reimaging of any de-installed system onsite. <br />1.6.8 End User Training is out of scope. <br />1.6.9 No physical moving of furniture <br />1.6.10 Any Services or Deliverables not explicitly included in Section 1, whether Customer <br />thinks are included by implication, suggestion, or otherwise, shall be deemed to be <br />excluded from this Agreement. <br />1.6.11 The purchase terms, descriptions and prices of any Lenovo hardware products <br />(“Products”) that may be related to the Services addressed in this SOW. <br />1.6.12 Old devices will not be wiped <br />1.6.13 Performing any type of backup of the operating system or user information. Lenovo is <br />only responsible for the transfer of the specified information. Lenovo assumes no <br />responsibility for any loss of data due to reliance on Customer's existing backup <br />solution. <br />1.6.14 Reconnecting personal devices to the new Devices <br /> <br />1.7 Service Delays <br />Delays that prevent Lenovo from performing Services as scheduled may result in additional charges to <br />Customer. Customer will not be liable for any delays not caused by Customer. Any delays will promptly <br />be communicated and evaluated during the weekly cadence call to discuss the impact on the Services <br />being provided. <br /> <br />1.8 Additional Service Terms <br />1. All Services will be performed Monday through Friday during local business hours unless otherwise <br />agreed. <br />2. Lenovo may charge for, as agreed upon in writing by Customer, additional services not included in <br />this SOW. <br />3. No work outside of what is listed in this SOW shall be completed without prior written authorization <br />by Lenovo and Customer’s authorized personnel. <br />4. Delays caused by the County that prevent Lenovo from performing services as scheduled may <br />result in additional charges. <br />5. Lenovo will communicate with department contacts directly for scheduling one (1) week in <br />advance of appointments; appointments to be scheduled by 24-hour period at maximum. <br />Rescheduling requests to the individual customers should be at least 24 hours in advance. <br />6. All installation locations will reside within Orange County, NC. Any locations outside of Orange <br />County, NC will require a PCR (Project Change Request) to capture the change in scope. <br />7. The total number of devices for this project (405 Devices) is subject to a permissible variance of <br />up to five percent (5%), provided such variance is requested by the Customer. <br />8. This SOW may be used for annual PC deployments in subsequent years, provided that the Term <br />of the SOW is extended in accordance with Section 6. The specific number of locations and <br />quantity of devices for each deployment year shall be formally defined through a Project Change <br />Request (PCR), allowing flexibility to adjust the deployment plan as needed. <br /> <br />2 Roles and Responsibilities <br />2.1 Customer Responsibilities <br /> <br />2.1.1 The County will provide a Windows image for installation. <br />2.1.2 If Services are to be performed at the Customer site <br />i. locations will have their Devices delivered in bulk quantities in advance of <br />scheduled install dates by Provider. <br />ii. users may need to reconfigure personalized settings, as not all settings may <br />Docusign Envelope ID: D0E10425-A463-4BAC-BB4D-70F638182503