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Lenovo (United States) Inc. <br />Statement of Work for Orange County, NC <br />Solutions and Services Group <br />Statement of Work for Orange County, NC Government <br />This Statement of Work (“SOW”) for Deployment Services is made by and between Orange County, <br />North Carolina a political subdivision of the State of North Carolina, with offices located at 300 West <br />Tryon Street, Hillsborough, NC 27278 (“Customer” or “County”), and Lenovo (United States) Inc., a <br />Delaware corporation with offices at 8001 Development Drive, Morrisville, North Carolina 27560 <br />(“Lenovo”) and incorporates the terms and conditions of Services Agreement referenced above (“Base <br />Agreement”). All terms and conditions of the Services Agreement shall apply to this SOW as if fully set <br />forth herein, unless otherwise expressly stated in this SOW. Customer and Lenovo may be referred to <br />collectively in this Agreement as “Parties” and individually as “Party”. <br />1 Scope of Work <br />Lenovo shall provide comprehensive Deployment Services for 405 Windows devices and their <br />associated monitor(s), docks, keyboard, and mouse across a maximum of 25 designated locations in <br />Orange County, NC., for the Customer Orange County Information Technology (OCIT), that consists of <br />the following (collectively, the “Services”): <br />1.1 Imaging and soft preparation at Provider facility: <br />1.1.1 Accepting and inventorying devices. <br />1.1.2 Unpacking and testing for functionality. <br />1.1.3 Soft imaging (Windows Imaging) <br />1.1.4 Trash removal from packaging material <br />1.1.5 Receive and store devices at facility for up to three (3) months until deployment at <br />no additional charge. <br />1.2 On-Site Deployment and Installation: <br />1.2.1 Delivery of devices to designated locations. <br />1.2.2 On-site installation. Estimated installation time: 2 hours per device. If the time will <br />exceed two (2) hours, Lenovo should contact OCIT Help Desk to obtain approval <br />to complete deployment. Provider will not charge for incomplete or unfinished <br />installations. <br />1.2.3 A clear escalation path will be defined and provided along with a list of key <br />contacts, their contact email and phone numbers, should escalation become <br />necessary <br />1.2.4 The basic system components for the project may include the system unit, <br />monitor, dock, keyboard, and mouse. <br />1.2.5 As a part of the installation, Provider will identify any “Defective on Arrival” (DOA) <br />Lenovo hardware to the OCIT POC. <br />1.2.6 Remove all packaging material from end user’s desk. <br />1.3 Data Transfer and Software Download: <br />1.3.1 Transfer of user data from old devices to new ones (onsite or at the Provider facility, per <br />customer preference). <br />1.3.2 Installation and configuration of software. <br />1.3.3 Ensuring proper functionality of devices after data transfer <br />1.3.4 Establish, configure and verify connectivity to network, domain and deployment <br />resources/shares, and the LAN at time of re-installation. <br />1.4 Retired Equipment Handling: <br />1.4.1 Collection and consolidation of all retired devices from designated locations. <br />1.4.2 Technician to follow standard chain of custody and hand off to Customer staff for secure <br />storage. <br />1.4.3 Removal and delivery of retired equipment to the Customer’s designated warehouse <br />location within Orange County. <br />1.4.4 Trash removal for any packaging or unused items. <br />1.5 Maintenance of Logs and Manifests: <br />1.5.1 Recording detailed installation logs, including device serial numbers and deployment <br />details, on a shared document provided by the Customer. <br />1.5.2 Ensuring logs are updated in real-time for accurate tracking and inventory management. <br /> Exhibit BDocusign Envelope ID: D0E10425-A463-4BAC-BB4D-70F638182503