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2 . 1 . 3 Designate a Point of Contact ( " POC ") for all communications related to Services <br /> under this SOW as showed in Exhibit B , who possesses the authority to approve and <br /> act on behalf of Customer in all matters . Lenovo shall be excused from its <br /> performance obligations if Customer fails to promptly provide necessary approvals , <br /> which includes signatures required upon delivery . <br /> 2 . 1 A Provide information requested by Lenovo deliver Services including , but not limited <br /> to : <br /> is key technical contacts with telephone and email information prior to and <br /> during the Term of Services being delivered , <br /> ii , information about Customer software products , <br /> iiio applicable process documentation , <br /> ivb cooperation with the development of test plan , as needed . <br /> 2 . 1 . 5 Provide full-time qualified , knowledgeable personnel capable of: (a) performing <br /> County obligations ; ( b) making timely decisions necessary to move the Services <br /> forward ; and (c) actively supporting and collaborating with Lenovo to optimize its <br /> execution of the services . <br /> 2 . 1 . 6 Provide at least one technical contact with system administration responsibilities for <br /> the duration of the Services . <br /> 2 . 1 . 7 Customer will provide all necessary hardware/software/licensing . <br /> 2 . 1 . 8 Customer will provide the necessary OCIT personnel with access to the <br /> buildings/rooms where the Service will be performed and any necessary security (as <br /> applicable) including any special parking permits for ease of access to the sites , <br /> including dock access outside and within buildings . <br /> 2 . 1 . 9 Customer will provide internal OCIT support as reasonably needed to ensure project <br /> can be implemented on a continuous basis without interruption or impact from <br /> Customer end users so that technician can support tasks and assumptions in this <br /> agreement . <br /> 2 . 1 . 10 Provide Lenovo with a safe work environment and full unrestricted access to all non,,, <br /> sensitive locations as required for work completion . Sensitive locations , as defined <br /> by regulation or law (CJls , HIPAA , etc . ) , will require an escort . Escort will be provided <br /> by either a designated member of the department or OCIT . <br /> 2 . 1 . 11 Customer will have sufficient space and power outlets to perform the Service . <br /> 2 . 1 . 12 The Customer must provide Lenovo with the following technology access (es) <br /> required for the Services : <br /> i . Internet access <br /> ii , silent install scripts for application installs , where required , <br /> iii , applicable unique user IDs and passwords <br /> iv . Provider will be required to use Duo MFA <br /> v . Hardware and account information for remote access to Customer's <br /> network to complete the imaging process . <br /> 2 . 1 . 13 Customer will provide general project communication to Orange County staff/users , <br /> via Everyone emails , website , Dept Head meetings , Liaison meetings . <br /> 2 . 1 . 14 Customer will supply list of computers to be replaced , replacement types , their <br /> locations and department contacts , all information must be provided at least 5 <br /> business days in advance , as agreed upon by the Parties . <br /> 2 . 1 . 15 Customer will outline their installation schedule requirements prior to Lenovo <br /> hardware product shipment and start of these services , and technicians arriving on <br /> site . <br /> 2 . 1 . 16 Customer will provide Lenovo with the full address , on -site contact name , phone <br /> number , e- mail address and any special access instructions for each location where <br /> the Services in this SOW are to be performed . <br /> 2 . 1 . 17 Customer must provide all required cables including but not limited to power and <br /> Ethernet cables . <br /> Lenovo ( United States ) Inc . <br /> Statement of Work for Orange County , NC <br /> CLM # 164807 <br />