Orange County NC Website
Browse       Search
1 . 6 Out of Scope : Services do not include any of the following items : <br /> 1 . 6 . 1 Image testing and verification . <br /> 1 . 6 . 2 Etching Services . <br /> 1 . 6 . 3 Facility or infrastructure work such as network cabling . <br /> 1 . 6 . 4 Troubleshooting any application . <br /> 1 . 6 . 5 Customization of Operating System or any application software . <br /> 1 . 6 . 6 Scripting for any application installations . <br /> 1 . 6 . 7 Reimaging of any de - installed system onsite . <br /> 1 . 6 . 8 End User Training is out of scope . <br /> 1 . 6 . 9 No physical moving of furniture <br /> 1 . 6 . 10 Any Services or Deliverables not explicitly included in Section 1 , whether Customer <br /> thinks are included by implication , suggestion , or otherwise , shall be deemed to be <br /> excluded from this Agreement . <br /> 1 . 6 . 11 The purchase terms , descriptions and prices of any Lenovo hardware products <br /> (" Products " ) that may be related to the Services addressed in this SOW. <br /> 1 . 6 . 12 Old devices will not be wiped <br /> 1 . 6 . 13 Performing any type of backup of the operating system or user information . Lenovo is <br /> only responsible for the transfer of the specified information . Lenovo assumes no <br /> responsibility for any loss of data due to reliance on Customer' s existing backup <br /> solution . <br /> 1 . 6 . 14 Reconnecting personal devices to the new Devices <br /> 1 . 7 Service Delays <br /> Delays that prevent Lenovo from performing Services as scheduled may result in additional charges to <br /> Customer. Customer will not be liable for any delays not caused by Customer . Any delays will promptly <br /> be communicated and evaluated during the weekly cadence call to discuss the impact on the Services <br /> being provided . <br /> 1 . 8 Additional Service Terms <br /> 1 . All Services will be performed Monday through Friday during local business hours unless otherwise <br /> agreed . <br /> 2 . Lenovo may charge for , as agreed upon in writing by Customer , additional services not included in <br /> this SOW. <br /> 3 . No work outside of what is listed in this SOW shall be completed without prior written authorization <br /> by Lenovo and Customer' s authorized personnel . <br /> 4 . Delays caused by the County that prevent Lenovo from performing services as scheduled may <br /> result in additional charges . <br /> 5 . Lenovo will communicate with department contacts directly for scheduling one ( 1 ) week in <br /> advance of appointments ; appointments to be scheduled by 24 - hour period at maximum . <br /> Rescheduling requests to the individual customers should be at least 24 hours in advance . <br /> 6 . All installation locations will reside within Orange County , NC . Any locations outside of Orange <br /> County , NC will require a PCR ( Project Change Request) to capture the change in scope . <br /> 7 . The total number of devices for this project (405 Devices) is subject to a permissible variance of <br /> up to five percent ( 5 % ) , provided such variance is requested by the Customer . <br /> This SOW may be used for annual PC deployments in subsequent years , provided that the Term of the <br /> SOW is extended in accordance with Section 6 . The specific number of locations and quantity of devices <br /> for each deployment year shall be formally defined through a Project Change Request ( PCR) , allowing <br /> flexibility to adjust the deployment plan as needed . <br /> 2 Roles and Responsibilities <br /> 2 . 1 Customer Responsibilities <br /> 2 . 1 . 1 The County will provide a Windows image for installation . <br /> 2 . 1 . 2 If Services are to be performed at the Customer site <br /> i . locations will have their Devices delivered in bulk quantities in advance of <br /> scheduled install dates by Provider . <br /> iie users may need to reconfigure personalized settings , as not all settings may <br /> transfer during the process . <br /> Lenovo ( United States ) Inc . <br /> Statement of Work for Orange County , NC <br /> CLM # 164807 <br />