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Solutions and Services Group <br /> Statement of Work for Orange County , NC Government <br /> This Statement of Work # 164807 (" SOW') for Deployment Services is made by and between Orange <br /> County , North Carolina a political subdivision of the State of North Carolina , with offices located at 300 <br /> West Tryon Street , Hillsborough , NC 27278 (" Customer" or " County" ) , and Lenovo ( United States) <br /> Inc . , a Delaware corporation with offices at 8001 Development Drive , Morrisville , North Carolina 27560 <br /> (" Lenovo") and incorporates the terms and conditions of the Master Services Agreement (" Base <br /> Agreement") State of North Carolina Bid Number IT&400203 . Customer and Lenovo may be referred <br /> to collectively in this Agreement as " Parties " and individually as " Party . " <br /> 1 Scope of Work <br /> Lenovo shall provide comprehensive Deployment Services for 405 Windows devices and their <br /> associated monitor(s) , docks , keyboard , and mouse across a maximum of 25 designated locations in <br /> Orange County , NC . , for the Customer Orange County Information Technology (OCIT) , that consists of <br /> the following (collectively , the " Services ") : <br /> 1 . 1 Imaging and soft preparation at Provider facility : <br /> 1 . 1 . 1 Accepting and inventorying devices . <br /> 1 . 1 . 2 Unpacking and testing for functionality . <br /> 1 . 1 . 3 Soft imaging (Windows Imaging ) <br /> 1 . 1 . 4 Trash removal from packaging material <br /> 1 . 1 . 5 Receive and store devices at facility for up to three ( 3) months until deployment at <br /> no additional charge . <br /> 1 . 2 On -Site Deployment and Installation : <br /> 1 . 2 . 1 Delivery of devices to designated locations . <br /> 1 . 2 . 2 On -site installation . Estimated installation time : 2 hours per device . If the time will <br /> exceed two (2) hours , Lenovo should contact OCIT Help Desk to obtain approval <br /> to complete deployment . Provider will not charge for incomplete or unfinished <br /> installations . <br /> 1 . 2 . 3 A clear escalation path will be defined and provided along with a list of key <br /> contacts , their contact email and phone numbers , should escalation become <br /> necessary <br /> 1 . 2 . 4 The basic system components for the project may include the system unit, <br /> monitor, dock , keyboard , and mouse . <br /> 1 . 2 . 5 As a part of the installation , Provider will identify any " Defective on Arrival " ( DOA) <br /> Lenovo hardware to the OCIT POC , <br /> 1 . 2 . 6 Remove all packaging material from end user' s desk . <br /> 1 . 3 Data Transfer and Software Download : <br /> 1 . 3 . 1 Transfer of user data from old devices to new ones (onsite or at the Provider facility , per <br /> customer preference) . <br /> 1 . 3 . 2 Installation and configuration of software . <br /> 1 . 3 . 3 Ensuring proper functionality of devices after data transfer <br /> 1 . 3A Establish , configure and verify connectivity to network , domain and deployment <br /> resources/shares , and the LAN at time of re- installation . <br /> 1 . 4 Retired Equipment Handling : <br /> 1 .4 . 1 Collection and consolidation of all retired devices from designated locations . <br /> 1 . 4 . 2 Technician to follow standard chain of custody and hand off to Customer staff for secure <br /> storage . <br /> 1 .4 . 3 Removal and delivery of retired equipment to the Customer' s designated warehouse <br /> location within Orange County , <br /> 1 . 4 . 4 Trash removal for any packaging or unused items . <br /> 1 . 5 Maintenance of Logs and Manifests : <br /> 1 . 5 . 1 Recording detailed installation logs , including device serial numbers and deployment <br /> details , on a shared document provided by the Customer . <br /> 1 . 5 . 2 Ensuring logs are updated in real -time for accurate tracking and inventory management. <br /> Lenovo ( United States ) Inc . <br /> Statement of Work for Orange County , NC <br /> CLM # 164807 <br />