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a <br />¦ All customers, including businesses, will be treated equally when <br />related to disconnection. <br />¦ The Town no longer stays open until 6pm on the 15th of each month <br />since payment is not due until the 25th of the current month. The Town <br />will stay open until 6pm on the 25tH <br />¦ All requests for new service with the Town must provide two forms of <br />identification: driver's license and social security numbers. <br />¦ All requests for new service at a rental property must also provide a <br />copy of the lease agreement with the service address verified. All <br />rental accounts must be in the same name as the lessee. <br />¦ Leak adjustment requests are considered only after the leak has been <br />corrected and a copy of the plumber's invoice provided or receipt of <br />parts purchased to correct the leak. Only two leak adjustments are <br />permitted in a 12-month period. <br />¦ Deposits on water and sewer services are as follows: <br />? In-Town (own) $25.00 <br />? In-Town (rent) $50.00 <br />? Out-of-Town (own) $50.00 <br />? Out-of-Town (rent) $100.00 <br />¦ Water and Sewer Rate Codes are provided as Attachment V. <br />(At the Board's request, Attachment VI is a chart summarizing the policies of <br />utility companies regarding deposits, late fees, etc.) <br />IMPORTANT NOTE: The increasing cost of LP gas experienced last year is not <br />occurring this year. In fact, the current LP gas price is about 36% less than last <br />winter. <br />NEXT STEPS (As Identified from the November 14, 2001 Meeting) <br />Compile service information made available from the agencies and utility <br />companies (completed) <br />2. Identify partnerships, agreements, cut-offs, etc. (completed) <br />3. Determine the feasibility of establishing DSS as a guarantor for utility <br />deposits (completed - established program) <br />4. Develop educational efforts and/or plans for consumer education <br />(completed/ on-going program)** <br />5. Reconvene group to discuss draft report; identify potential collaborative <br />strategies, program enhancements and additional partners (completed) <br />**A small task group, chaired by Nancy Coston, is continuing to meet to <br />follow-up on financial counseling efforts. <br />18