Agenda - 01-21-2003-9a - Laserfiche WebLink

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1the Heat Care Fund. Customer contributions are distributed to those in need from the same community they were donated from. Contributions from Orange County are sent to the Durham Salvation Army office and used to help people in Orange County. Last year, the Interfaith Council and the Durham Salvation Army made arrangements so IFC clients did not have to travel to Durham to seek assistance from the Heat Care Fund. Payment Plans Customers can sign up or get additional information about our payment plans by calling PSNC Energy's 24-hour Customer Care Center toll-free at 1-877-776- 2427. 1. Easy Payment Plan - EPP allows customers to pay the same amount on their gas bill every month. This allows for better budgeting and alleviates bill fluctuations due to weather. Energy usage is estimated based on historical data from the previous 12 months (if available), and divided into 12 equal payments. 2. Automatic Bank Draft - Allows customers to pay their gas bill through automatic drafting of their bank account. Combined with the Easy Payment Plan, customers know exactly how much the bank draft will be every month. 3. Phone Charge - Payment by credit card is accepted for a fee of 2.8% of the total amount billed by calling (888) 664-9809. (Note: In mid- December this fee will change to $3 per transaction.) 4. Customer Service Locations - PSNC Energy payments are accepted at the locations listed on the back of our bill statement. In Orange County PSNC Energy customers may pay their bill Mon. - Fri. from 8 a.m. - 5 p.m. at the Utility Payment Center/2700 Homestead Road/Chapel Hill, NC 27515. Credit Establishment by Means of Guarantor At any point during the life of a customer's account, PSNC Energy may require some form of security due to the customer's credit history. From requiring an initial deposit due to a less than favorable credit score to disconnection for non- payment, a cash deposit may be required. In the event a cash deposit is not feasible for the customer, PSNC Energy must provide other options of securing accounts. One such option, mandated by the North Carolina Utilities Commission, is establishing a guarantor in lieu of a cash deposit. The guarantor is a different customer who has an active account with a good pay record or is a regional Help Agency. The guarantor guarantees payment for the customer for the required deposit amount in the event the customer fails to pay the final bill. 13