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Io <br />2. Piedmont Electric Membership Corporation <br />a. IFC can guarantee client's deposit amount and pay only if client <br />defaults <br />b. Really cares about clients and their situations, try to hold off cutoffs if <br />we cannot see client before the cutoff date <br />3. Duke Power <br />a. IFC can guarantee client's deposit amount and only pay if client <br />defaults <br />b. Customer service reps trained to take agency calls <br />c. Provides $20,000 of Share the Warmth to IFC for client assistance <br />and they instituted a new cooling program providing another $4,000 <br />last summer <br />d. Sometimes willing/able to hold off cutoffs <br />4. OWASA <br />a. OWASA began the "Taste of Hope" program several years ago that <br />addresses rent and utility needs experienced by IFC clients. OWASA <br />has reimbursed IFC up to $3,000 each year for client assistance. <br />OWASA is seeking to expand the number of donors in order to <br />increase available funding for the "Taste of Hope" program. <br />Relationship with Congregations: <br />Member congregations provide tremendous annual support for the Crisis <br />Intervention Program and Inter-Faith Council on the whole. It is IFC's position <br />that clients should be referred to the IFC so that needs are evaluated. Clients <br />and service providers should use all available agency resources first. IFC does <br />not refer clients to congregations and recommends that this should be a standard <br />practice by all service providers. IFC staff and volunteer interviewers will call <br />individual congregations for additional assistance with clients when needed. <br />Relationship with Other Agencies: <br />1. Department of Social Services - DSS has an excellent, cooperative working <br />relationship, staff very helpful and together we try to minimize client's running <br />back and forth as much as possible. <br />2. JOCCA - JOCCA does not always have funding available for emergency <br />assistance but does make referrals to other agencies including IFC. <br />3. Salvation Army - There is not interaction since many of our clients cannot get <br />to their office in Durham or cannot be seen before utility cutoffs. <br />4. OCIM - Their staff serves residents from northern Orange and works by <br />referral from DSS and congregations. Occasionally IFC and OCIM will confer <br />or collaborate on a special case. <br />8