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14 <br /> 2.1.18 Safeguard County data (including but not limited to confidential information, <br /> password protection,encryption,data backup,etc.)prior to Service by Lenovo. In no <br /> event shall Lenovo assume any risk or liability for data loss. <br /> 2.1.19 Be responsible for promptly obtaining and providing to Lenovo all Required Consents <br /> necessary for Lenovo to provide the Services described in this Agreement. A <br /> Required Consent means any consents or approvals required to give Lenovo and its <br /> subcontractors the right or license to access the locations where the Services are to <br /> be performed and to access, use and/or modify(including creating derivative works) <br /> the hardware, software, firmware, and other products, without infringing the <br /> ownership or license rights (including patent and copyright) of the providers or <br /> owners of such products. Lenovo shall be excused from its performance obligations <br /> in the event that County fails to promptly provide any Required Consents. <br /> 2.1.20 County will provide regular communication to Lenovo on technician performance in <br /> weekly review meetings. <br /> 2.1.21 Supply necessary information or instructions for specific software or image <br /> installation. <br /> 2.1.22 Customer is responsible for troubleshooting all network connectivity problems to <br /> resolve general and network connectivity issues. <br /> 2.1.23 Customer is responsible for compatibility of all hardware and software to be installed <br /> as a part of this service. <br /> 2.1.24 Customer is responsible for customizing or setting of user preferences. <br /> 2.1.25 Customer must provide a script for the install, if applicable. <br /> 2.1.26 If product is to be connected to the Customer's network, Customer will supply the <br /> necessary network configuration (i.e. TCP/IP address, etc.) prior to or when Lenovo <br /> arrives on-site to perform the installation. <br /> 2.2 Lenovo Responsibilities <br /> 2.2.1 Provide a POC to act as the single point of contact and liaison between all parties for <br /> the Customer, who will have the authority to act on behalf of Lenovo in all matters <br /> regarding this SOW. This POC will: <br /> i. Schedules an introductory call between Parties to exchange contact <br /> information and reviews the project scope with all Parties. <br /> ii. Provider will put together a formal project plan including any <br /> applicable technician instructions, an outline and sample of the <br /> tracking and reporting format, including skill level of the technicians <br /> for customer review prior to the engagement <br /> iii. Customer information or data which is obtained or otherwise <br /> accessed in the performance of this SOW will be held in confidence <br /> and will not be disclosed to any third party, employees, or agents. <br /> iv. Provide a list of the key technical contacts with telephone and email <br /> contact information for the Term of the Services being delivered, <br /> V. Aid Customer in resolving identified issues at Customer's request <br /> (additional charges may apply). <br /> Vi. Work with the warehouse team to identify and/or assist with any issues <br /> that may arise, such as Defective on Arrival (DOA) Devices, <br /> vii. Ensure all service level agreements that have been agreed upon are <br /> being met throughout the Term, <br /> viii. Schedules and facilitate a weekly cadence call between Parties to <br /> assess the performance and progress with POC and OCIT until <br /> project close. Lead discussions on planning and scheduling, <br /> implementation, and any resources needed. <br /> ix. Provides confirmation and tracking information for new shipments <br /> received at the warehouse. <br /> X. Maintain detailed documentation throughout the Term on Services being <br /> provided and, if applicable, any escalations. <br /> A. Lead the resolution process for issues, risks,or escalations that may <br /> Lenovo(United States) Inc. <br /> Statement of Work for Orange County, NC <br /> CLIVI#164807 <br />