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13 <br /> 2.1.3 Designate a Point of Contact ("POC") for all communications related to Services <br /> under this SOW as showed in Exhibit B,who possesses the authority to approve and <br /> act on behalf of Customer in all matters. Lenovo shall be excused from its <br /> performance obligations if Customer fails to promptly provide necessary approvals, <br /> which includes signatures required upon delivery. <br /> 2.1.4 Provide information requested by Lenovo deliver Services including, but not limited <br /> to: <br /> i. key technical contacts with telephone and email information prior to and <br /> during the Term of Services being delivered, <br /> ii. information about Customer software products, <br /> iii. applicable process documentation, <br /> iv. cooperation with the development of test plan, as needed. <br /> 2.1.5 Provide full-time qualified, knowledgeable personnel capable of: (a) performing <br /> County obligations; (b) making timely decisions necessary to move the Services <br /> forward; and (c) actively supporting and collaborating with Lenovo to optimize its <br /> execution of the services. <br /> 2.1.6 Provide at least one technical contact with system administration responsibilities for <br /> the duration of the Services. <br /> 2.1.7 Customer will provide all necessary hardware/software/licensing. <br /> 2.1.8 Customer will provide the necessary OCIT personnel with access to the <br /> buildings/rooms where the Service will be performed and any necessary security(as <br /> applicable) including any special parking permits for ease of access to the sites, <br /> including dock access outside and within buildings. <br /> 2.1.9 Customer will provide internal OCIT support as reasonably needed to ensure project <br /> can be implemented on a continuous basis without interruption or impact from <br /> Customer end users so that technician can support tasks and assumptions in this <br /> agreement. <br /> 2.1.10 Provide Lenovo with a safe work environment and full unrestricted access to all non- <br /> sensitive locations as required for work completion. Sensitive locations, as defined <br /> by regulation or law(CJls, HIPAA, etc.),will require an escort. Escort will be provided <br /> by either a designated member of the department or OCIT. <br /> 2.1.11 Customer will have sufficient space and power outlets to perform the Service. <br /> 2.1.12 The Customer must provide Lenovo with the following technology access(es) <br /> required for the Services: <br /> i. Internet access <br /> ii. silent install scripts for application installs,where required, <br /> iii. applicable unique user IDs and passwords <br /> iv. Provider will be required to use Duo MFA <br /> V. Hardware and account information for remote access to Customer's <br /> network to complete the imaging process. <br /> 2.1.13 Customer will provide general project communication to Orange County staff/users, <br /> via Everyone emails, website, Dept Head meetings, Liaison meetings. <br /> 2.1.14 Customer will supply list of computers to be replaced, replacement types, their <br /> locations and department contacts, all information must be provided at least 5 <br /> business days in advance, as agreed upon by the Parties. <br /> 2.1.15 Customer will outline their installation schedule requirements prior to Lenovo <br /> hardware product shipment and start of these services, and technicians arriving on <br /> site. <br /> 2.1.16 Customer will provide Lenovo with the full address, on-site contact name, phone <br /> number, e-mail address and any special access instructions for each location where <br /> the Services in this SOW are to be performed. <br /> 2.1.17 Customer must provide all required cables including but not limited to power and <br /> Ethernet cables. <br /> Lenovo(United States) Inc. <br /> Statement of Work for Orange County, NC <br /> CLIVI#164807 <br />