Orange County NC Website
Browse       Search
12 <br /> 1.6 Out of Scope: Services do not include any of the following items: <br /> 1.6.1 Image testing and verification. <br /> 1.6.2 Etching Services. <br /> 1.6.3 Facility or infrastructure work such as network cabling. <br /> 1.6.4 Troubleshooting any application. <br /> 1.6.5 Customization of Operating System or any application software. <br /> 1.6.6 Scripting for any application installations. <br /> 1.6.7 Reimaging of any de-installed system onsite. <br /> 1.6.8 End User Training is out of scope. <br /> 1.6.9 No physical moving of furniture <br /> 1.6.10 Any Services or Deliverables not explicitly included in Section 1, whether Customer <br /> thinks are included by implication, suggestion, or otherwise, shall be deemed to be <br /> excluded from this Agreement. <br /> 1.6.11 The purchase terms, descriptions and prices of any Lenovo hardware products <br /> ("Products")that may be related to the Services addressed in this SOW. <br /> 1.6.12 Old devices will not be wiped <br /> 1.6.13 Performing any type of backup of the operating system or user information. Lenovo is <br /> only responsible for the transfer of the specified information. Lenovo assumes no <br /> responsibility for any loss of data due to reliance on Customer's existing backup <br /> solution. <br /> 1.6.14 Reconnecting personal devices to the new Devices <br /> 1.7 Service Delays <br /> Delays that prevent Lenovo from performing Services as scheduled may result in additional charges to <br /> Customer. Customer will not be liable for any delays not caused by Customer. Any delays will promptly <br /> be communicated and evaluated during the weekly cadence call to discuss the impact on the Services <br /> being provided. <br /> 1.8 Additional Service Terms <br /> 1. All Services will be performed Monday through Friday during local business hours unless otherwise <br /> agreed. <br /> 2. Lenovo may charge for, as agreed upon in writing by Customer,additional services not included in <br /> this SOW. <br /> 3. No work outside of what is listed in this SOW shall be completed without prior written authorization <br /> by Lenovo and Customer's authorized personnel. <br /> 4. Delays caused by the County that prevent Lenovo from performing services as scheduled may <br /> result in additional charges. <br /> 5. Lenovo will communicate with department contacts directly for scheduling one (1)week in <br /> advance of appointments; appointments to be scheduled by 24-hour period at maximum. <br /> Rescheduling requests to the individual customers should be at least 24 hours in advance. <br /> 6. All installation locations will reside within Orange County, NC. Any locations outside of Orange <br /> County, NC will require a PCR(Project Change Request)to capture the change in scope. <br /> 7. The total number of devices for this project (405 Devices) is subject to a permissible variance of <br /> up to five percent(5%), provided such variance is requested by the Customer. <br /> This SOW may be used for annual PC deployments in subsequent years, provided that the Term of the <br /> SOW is extended in accordance with Section 6.The specific number of locations and quantity of devices <br /> for each deployment year shall be formally defined through a Project Change Request(PCR), allowing <br /> flexibility to adjust the deployment plan as needed. <br /> 2 Roles and Responsibilities <br /> 2.1 Customer Responsibilities <br /> 2.1.1 The County will provide a Windows image for installation. <br /> 2.1.2 If Services are to be performed at the Customer site <br /> L locations will have their Devices delivered in bulk quantities in advance of <br /> scheduled install dates by Provider. <br /> ii. users may need to reconfigure personalized settings, as not all settings may <br /> transfer during the process. <br /> Lenovo(United States) Inc. <br /> Statement of Work for Orange County, NC <br /> CLIVI#164807 <br />