2025-393-E-Emergency Svc-IEM-Comprehensive Emergency Operations Plan Contract

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Docusign Envelope ID: B576D624-E16E-4D9F-BC67-5703DE54A6F8 COMPREHENSIVE EMERGENCY OPERATIONS PLAN UPDATE 2.0 QUALITY MANAGEMENT PROGRAM IEM applies the standard definitions for the project quality management processes endorsed by the Project Management Institute. Our Quality Management Program is built on three primary quality processes: Quality Planning, Quality Assurance, and Quality Control. IEM provides products that meet and exceed customer requirements by applying these processes to internal project management methodology.Our Quality Management Program integrates quality measures throughout product development, and its effectiveness results from the acceptance and participation of all IEM team members. This process ensures we provide our clients with high- quality, technically accurate, customized products. IEM uses a formal quality assurance (QA) process for all deliverables. Draft documents must be submitted for review. The contents are reviewed to ensure they comply with the necessary guidelines and meet the task's objectives.Comments are returned to the team,and the document is sent to our technical editor once adjudicated. The technical editor reviews the document for content, client branding, formatting,and 508 compliance so the document can be posted on theweb and be accessibleto all individuals.Thetechnical editor provides feedback to the team.The deliverable is submitted to the client oncethe input is adjudicated and the Project Manager approves. 3.0 TECHNICAL APPROACH IEM'S capacity as an established emergency planning firm goes far beyond working on plans. We have a solid foundation in assisting jurisdictions to develop policies, procedures, guides, checklists, and planning tools, as well as other supplemental documents that support the execution of plans for all levels of government and the private sector.This experience has provided valuable lessons on how to best approach Preparedness Planning based on the goals and objectives of Orange Countyand the specific needs of the target audience.Below,we have outlined a broad approach to the requested RFP scope of work. A more detailed approach will be provided as part of the Project Management Plan and reviewed during project implementation. 3.A TASK 1: PROJECT IMPLEMENTATION AND KICKOFF MEETINGS Active communication and clear, documented expectations are critical to any project's success. Upon notice to proceed, IEM will schedule a kickoff meeting between the IEM team, the Orange County Project Manager, and designated stakeholders from Orange County.This kickoff meeting is an opportunity to review the draft of the Project Management Plan that IEM will develop and provide for discussion. The Project Management Plan will provide an overview of ourapproach,staff,task breakdown, identified milestones,and the project timeline.IEM will work with the county to ensure all proposed tasks and deliverables satisfy the requirements and timeline. During the kickoff meeting, IEM will review the project design to confirm that the development process for the comprehensive EOP update will achieve the county's desired outcome. Additional topics for the meeting will include data sources and additional stakeholders, data collection methods, regular meeting frequency, approval process, and any unique areas of concern. The kickoff meeting will also be a prime opportunityto establish data collection dates for stakeholder engagements. While the initial dates may change,this first step allows everyone to provide input into the decision-making process. Avoiding known conflicts increases the likelihood of attendance. 3.13 TASK 2: REVIEW EXISTING PLANS IEM will begin the comprehensive EOP update process by conducting independent research to inform the update of the EOP. Specifically, IEM will conduct a thorough review of the current EOP, cross-walking each plan element with appropriate federal, state, and local guidance to include, but not limited to, the following documents: 4 ©IEM, I SAFE.SECURE. RESILIENT. RFP#367-005435 I OCTOBER 23,2024