2025-371-E-Economic Dev-CVENT-Destination Marketing Platform

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Page 2 of 10 government-issued identification numbers; (iii) health or medical information (other than dietary preferences or medical contact information); (iv) date of birth; (v) financial account numbers, credit card numbers, debit card numbers, financial access codes, financial passwords or other financial information that would permit access to an individual’s financial account other than payment information entered using Cvent’s online payments module; or (vi) other information that a reasonable person would recognize as being highly sensitive. For clarity, Protected Information does not include business card type information such as name, title, company name, mailing address, email address, and phone number. “SaaS Solution” means Cvent’s software as a service and other software related services (including applications and advertising platforms) identified in the Order Form and associated Support Services. “Services” means the SaaS Solutions, Professional Services and associated Products. “SOW” means statements of work or similar orders that describe Professional Services to be performed by Cvent for Customer. “Subscription Term” means the time period identified in the Order Form during which Customer is subscribed to the SaaS Solution. “Support Services” is defined in Section 6.1. “Usage Metrics” means a metric limitation on the usage of a SaaS Solution or Product specified in the applicable Order Form, including number of users, number of properties and outputted reports. “Viruses” means programs, subroutines, code, instructions, data or functions (including viruses, worms, date bombs, time bombs, shut-down devices, keys or authorization codes) that are expressly intended to damage, interrupt, interfere with or hinder the operation of any software or data on Customer’s equipment configuration or other equipment or system that the equipment configuration or SaaS Solutions are capable of communicating. For clarity, Viruses does not include software or technology used by Cvent to disable access to or use of the SaaS Solution automatically with the passage of time or under the positive control of Cvent pursuant to this Agreement. 2 PURPOSE AND SCOPE 2.1 Purpose. This Terms of Use establishes the general terms and conditions for Cvent’s provision of the Services to Customer. Additional terms for the subscription or use of a specific Service are in the applicable exhibits (each a “Product Exhibit”) available at https://www.cvent.com/en/product-exhibits-supplier-venue-solutions. Each Product Exhibit is only applicable for the identified Service and only if used by Customer. 2.2 Additional Order Forms. During the Term (defined below), Customer may purchase additional Services or otherwise expand the scope of Services by entering into and executing a mutually agreed to Ordering Document specifying the foregoing details. 2.3 Order of Precedence. The terms and conditions of this Terms of Use control to the extent any terms and conditions of this Terms of Use conflict with the terms and conditions of an Ordering Document or any Product Exhibit, except where it is clear from its face that the Ordering Document or Product Exhibit specifically intend to supersede a specific portion of this Terms of Use. 3 FEES, TAXES & PAYMENTS 3.1 General. Customer will pay the fees specified in the applicable Ordering Document within 30 days after the invoice date. All payments must be by check, wire or ACH unless the Parties agree otherwise in writing. Except where prohibited by law, payments permitted by Cvent via credit or debit card may be subject to additional processing fees per the requirements of the credit card issuer, merchant acquiring bank, or other entity involved in the processing of payments. The exact fee will be specified to Customer at the time of the relevant transaction and may be paid either to Cvent or its payment services provider; Customer hereby consents to such charge being made against the credit or debit card provided by Customer. Additionally, Cvent may impose a special handling charge of 3-5% if Customer enforces special invoicing requirements (such as EDI, third party systems such as Ariba, or other dedicated invoicing systems). If Customer does not pay the fees or other charges when they are due, then a finance charge of two percent (2%) per month or the maximum rate allowed by law will be assessed. 3.2 Currency and Taxes. Fees are in the currency designated in the Ordering Document and exclude taxes. Customer is responsible for payment of all applicable sales, use, value added taxes imposed by a federal, state, local or other government or regulatory entity for any amounts paid by Customer under the Agreement. 3.3 Disputed Fees. Customer may reasonably and in good faith dispute an invoice within thirty (30) days of the invoice date by providing written notice to receivables@cvent.com and providing a detailed description of the dispute. Customer may withhold payment on the disputed amount until the dispute is resolved, but will promptly pay the undisputed portion of the invoice pursuant to Section 3.1. The Parties will negotiate in good faith to resolve any payment dispute within forty-five (45) days of Customer’s notice to Cvent. Unless this provision is utilized by Customer during the applicable timelines, all amounts are due. 3.4 Failure to Pay. Failure to make timely payments is a material breach of the Agreement and Cvent may suspend its performance obligations in accordance with Section 13.4. Customer will reimburse Cvent for expenses incurred, including interest and reasonable attorney fees, in collecting amounts due under the Agreement. For clarity, amounts paid or payable for SaaS Solutions are not contingent upon the performance of Professional Services or additional features or functionality of the Services. 3.5 Overage Fees. If Customer exceeds such Usage Metrics, Customer will pay overage fees specified in the applicable Order Form Docusign Envelope ID: 6A684DF1-FB78-4C74-92A8-1B8FE29FD949