2025-362-E-AMS-Convergint Technologies-Orange County Facilities Building Security for FY 25-26

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11 | P a g e Customer Service Standards • Communication – Orange County stakeholders and the team get to know the Convergint colleagues through routine interaction. We understand the systems and proper protocols to deliver status updates of all projects or service activities • Collaboration and Alignment – As an extension of the Orange County team, the Convergint colleague will familiarize themselves with the local environment. Our embedded or dedicated resource will learn the different responsibilities of the stakeholders and collaborate and align according to their job functions and responsibilities. • System Knowledge – A dedicated team understands the nuances of your specific deployment because the focus is solely on you and no other customers. They learn the network layout, the data integration scheme, and the physical oddities of your facility (for example, room 312 door sticks in the wintertime when the building humidity drops, proactively, we would adjust it before it happens). This continuity ensures that Convergint delivers consistent performance as your best service provider • System Updates – Maintaining daily interaction with Orange County’s information technology (IT) team is key to uninterrupted service for your security platforms. Frequently, the IT team hosts the applications on dedicated or virtual servers, which the embedded or dedicated resource must access for ongoing and emergency support Convergint assures customers that our partnership provides unmatched support with precise project execution. Our people, culture, technologies, and superior customer service differentiate us from our competitors. Convergint would be able to share our complete plan where space limitations are not present. Docusign Envelope ID: 72FC414F-3F71-425A-8BE7-8ACB88B3ED15