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<br /> <br />9 | P a g e <br />o Date, time, and response required <br />o Requestor <br />o RFP status (open / in process / proposal submit / revision request / revision <br />submit / accepted / declined / cancelled) <br />➢ Multiple status reports are also available, including: <br />o Active Proposals – A listing of all current RFPs <br />o Status – Can be filtered by date and status to view selected RFP status <br />o Open or Submitted – Can be filtered by date to view RFP status (e.g., open or RFP <br />proposal submitted) <br /> <br />There are three types of reporting for service work orders: metrics, service spend, and status <br />reports. <br />➢ Metric Reporting – A quantitative measurement of the response to the user-defined SLA. <br />The reporting period can be monthly and include 12 months from the current month. <br />Metrics reflect results for all priorities of work orders and include: <br />o Measurements of the percent of time the specialist arrived on site within SLA <br />o Average hours to onsite arrival from the time the work order was created <br />o Average days to finish the work order <br />➢ Service Spend – This reporting period can be monthly and include the prior 12 <br />months from the current month. Information includes the total value of invoices, <br />number of invoices, and average spend/invoice <br />➢ Status Reporting – This can be updated in real-time to reflect changes to the work <br />order status. From all status reports, the user can link to view the work order <br />information. Report information includes the following: <br />o Time the service request is received <br />o Time of service dispatch to the technician <br />o Time the technician departs for customer site <br />o Time of arrival on site <br />o Technician notes identifying action taken and resolution as well as any outstanding <br />issues <br />o Time of completion <br />o Time the technician departs the site <br />o Work order status (open / dispatched / en route / on site / parts on order / awaiting <br />customer action / finished) <br />➢ Multiple status reports are available, including: <br />o Work Order Summary – A historical listing of all created work orders, status time <br />stamps, and problem resolutions <br />o Open Work Order – A listing of all open work orders, current status, problem <br />definitions, and resolutions <br />o Work Order History by Site – All work orders for selected building(s) and timeframe, <br />with the ability to link to the order from the report <br />o Work Order History by Equipment – All work orders for a selected piece of <br />equipment for defined building(s) for a specified time, with the ability to link to the <br />work order from the report <br /> <br />Information Repository <br />Without exiting the user portal, iCare can provide web access to a file-sharing application <br />providing Orange County the ability to: <br />➢ Upload and edit all files (without limitation to file type) <br />➢ Read files posted by others <br />➢ Provide simultaneous viewing and collaboration by multiple users <br />Docusign Envelope ID: 72FC414F-3F71-425A-8BE7-8ACB88B3ED15