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Orange County, NC <br /> <br />On-Premise OnCall Dispatch Implementation <br />Statement of Work 39 <br />17. OnCall Dispatch Configuration Consulting 1 <br />Task Description <br />The primary purpose of OnCall Dispatch Configuration Consulting is to teach the Customer how to use <br />the features of OnCall Dispatch Administrator related to configuration. This includes the User Interface <br />Editor, the Layout Manager, and Configuration Parameters. The Customer is solely responsible for <br />completing all desired configurations of OnCall Dispatch and OnCall Mobile Unit necessary to achieve the <br />Customer’s desired outcomes. Hexagon provides direct support in a time-boxed method as described in <br />this task. <br />During this Task, Hexagon will conduct the “Configuration 1 Workshop,” which will last no longer than <br />three (3) Business Days. Hexagon will provide support for the Customer’s configuration activities for up to <br />three (3) Business Days following the Configuration 1 Workshop (“Configuration 1 Period”). During the <br />Configuration 1 Workshop, Hexagon and Customer will work collaboratively with one another to configure <br />the Basic Settings, Viewing Settings, Call Taking Process Settings, Event Creation Settings, and UI <br />Layouts (as defined below) with Hexagon providing instruction and guidance and the Customer executing <br />the desired configuration changes. <br />Up to the end of the Configuration 1 Period, Hexagon will support the Customer’s effort to configure the <br />Configuration 1 Settings (as defined below) and subject to the Benchmark Criteria. After the Configuration <br />1 Period has expired, the Customer will be responsible for working independently on making any <br />configuration changes to the Configuration 1 Settings that were not otherwise completed during the <br />Configuration 1 Period or that Customer seeks to further configure. Scope of the configuration is limited to <br />the capabilities described in the Benchmark Criteria. Not all requested product configuration may be <br />possible. <br />Task Deliverables <br /> OnCall Dispatch Configuration 1 Workshop <br />Task Prerequisites <br /> Customer’s OnCall Dispatch Subsystem is available for use. <br /> Initial GIS services published and configured for use by OnCall Dispatch: <br /> Base Map display <br /> Routing <br /> Geocoding <br /> OnCall Dispatch Fundamentals for Core Team Task is complete. <br />Task Assumptions <br /> Hexagon responsibilities will be executed on site at a Facility. <br /> The Configuration 1 Workshop will last no longer than three (3) Business Days. <br /> The Configuration 1 Workshop will be interactive with up to twelve (12) Customer attendees for <br />up to seven (7) Business Hours per day. <br /> Customer Dispatch Core Teams will record the list of requested configurations from each day, <br />placing them in order of priority to be completed. <br /> Requested configurations to the Configuration 1 Settings not completed by the end of the <br />Configuration 1 Period can be independently completed by the Customer, if so desired, which <br />must be done prior to Configuration 2 Workshop. <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9EDocusign Envelope ID: 295A5D15-51E9-4D4A-ABF7-42411BB309FA