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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />110 Call Handling / CAD Event Creation Determining Response Agency <br />and Service Area <br />Provide a method for CAD users to manually <br />enter/assign the appropriate service agencies and <br />response areas to CAD events if the CAD event’s <br />location cannot be validated against the system’s <br />geofile or if the validation process results in the <br />assignment of an improper service agency or <br />response area. <br />HxGN OnCall Dispatch | <br />Viewer <br />111 Call Handling / CAD Event Creation Determining Response Agency <br />and Service Area <br />Use the service agency and response to notify the <br />appropriate dispatchers that they must process a <br />CAD event. <br />HxGN OnCall Dispatch | <br />Viewer <br />112 Call Handling / CAD Event Creation Alarm Processing <br />Provide a feature where the location of an alarm <br />can be retrieved by the number displayed on the <br />enunciator panel, if the PSAP monitors alarm <br />enunciator panels. <br />HxGN OnCall Dispatch | <br />Viewer <br />116 Call Handling / CAD Event Creation Alarm Processing Spawn a copy of the CFS event to other agencies, if <br />applicable. <br />HxGN OnCall Dispatch | <br />Viewer <br />120 Call Handling / CAD Event Creation CAD Event Routing <br />Examine the location, event type and response <br />plans (when dedicated dispatch positions are in <br />operation) to route the CFS event to one or more <br />dispatch positions as the CFS event entry is being <br />performed by a call taker. <br />HxGN OnCall Dispatch | <br />Viewer <br />122 Call Handling / CAD Event Creation CAD Event Routing <br />Display the dispatch position’s pending event <br />queue in priority order and in chronological order <br />once the CFS event has been routed by the CAD <br />system. <br />HxGN OnCall Dispatch | <br />Viewer <br />123 Call Handling / CAD Event Creation Ability to Route to a “Decision <br />Dispatcher” <br />Be capable of routing a CFS to a decision dispatch <br />position that will dispatch resources.HxGN OnCall Dispatch | <br />Viewer <br />Page 17 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9EDocusign Envelope ID: 295A5D15-51E9-4D4A-ABF7-42411BB309FA