Orange County NC Website
Browse       Search
HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />79 Call Handling / CAD Event Creation Location Verification <br />Provide the ability to override the CAD system’s <br />geofile by manually entering valid response area <br />data. <br />HxGN OnCall Dispatch | <br />Viewer <br />80 Call Handling / CAD Event Creation Location Verification Provide the ability to enter a reason for an <br />overridden location. <br />HxGN OnCall Dispatch | <br />Viewer <br />81 Call Handling / CAD Event Creation Location Verification Provide the ability to generate a report of geofile <br />overrides. <br />HxGN OnCall Dispatch | <br />Advantage <br />82 Call Handling / CAD Event Creation Location Verification <br />Provide the ability to display the incident location <br />in relation to other active incidents on the <br />system’s tactical map display during the CAD event <br />entry process. <br />HxGN OnCall Dispatch | <br />Viewer <br />83 Call Handling / CAD Event Creation Retrieve Incoming Calls <br />Include an interface to the 9-1-1 telephone system <br />that, upon user command, causes the automatic <br />transfer of an emergency call’s ALI information <br />from the telephone system to an appropriate field <br />of the CAD event data entry screen. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />84 Call Handling / CAD Event Creation Retrieve Incoming Calls <br />Allow call takers to initiate a CAD command/or <br />function that will cause the CAD system to <br />populate the CAD event data entry screen with call- <br />back telephone number information if it is <br />available. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />85 Call Handling / CAD Event Creation Retrieve Incoming Calls <br />Transfer, depending on PSAP policy, the telephone <br />subscriber’s name to a field in the CAD event data <br />entry screen’s reporting party’s name data field. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />86 Call Handling / CAD Event Creation Retrieve Incoming Calls <br />Include data fields within the CAD event data entry <br />screen for reporting party’s name, address and <br />callback number. <br />HxGN OnCall Dispatch | <br />Viewer <br />Page 11 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9EDocusign Envelope ID: 295A5D15-51E9-4D4A-ABF7-42411BB309FA